Global leader in cosmetic packaging solutions is looking for a Customer Service/Inside Sales Rep.
Company Summary:
Over 60 years of serving beauty brands around the world and a reputation for innovation, quality, and customer-focused service. We design and deliver premium packaging solutions that help bring our clients' products to market. As we continue to grow, we are seeking talented professionals who are passionate about excellence and eager to make an impact.
Role Summary:
Support the Sales Team while developing into a full-time outside sales professional. This role begins with inside sales responsibilities including customer service, order management, upselling, sample coordination, and account support while managing an assigned portfolio of existing customers. As product knowledge, commercial skills, and performance grow, the Account Executive will progressively assume responsibility for new business development, customer visits, and territory growth.
RESPONSIBILITIES: (including but not limited to the following):
Manage a portfolio of small and mid-sized existing customer accounts and identify opportunities to increase sales.
Develop relationships with assigned customers while providing exceptional service.
Enter orders, quotations, sample requests, artwork requests, and other sales-related administrative tasks.
Monitor order status, shipment schedules, due orders, and pending approvals to ensure timely execution.
Work closely with Sales Managers on pre-sales and after-sales activities.
Generate quotations and assist with pricing in accordance with Company policies.
Support customers with technical documentation, export documentation, and issue resolution.
Maintain accurate CRM/ERP records and customer contact information.
Learn the company's complete product portfolio, manufacturing processes, and commercial procedures.
Prospect and qualify potential new customers through research, networking, and outbound outreach.
Gradually transition into customer visits and new business development as training milestones are achieved.
Meet established sales goals, pipeline objectives, and KPIs.
Prepare sales forecasts and periodic reports.
Perform other duties assigned by management.
REQUIREMENTS:
2+ years of inside sales or B2B sales experience.
Manufacturing, distribution, packaging, cosmetics, or related industry experience preferred.
Strong communication, organization, and time management skills.
Ability to create rapport with customers - extraverted personality
Desire to build a long-term career in outside sales and business development.
Self-motivated with strong problem-solving abilities.
Proficiency in Microsoft Office and ERP systems (Navision preferred).
Willingness to travel to customer meetings as responsibilities expand.
COMPETENCIES:
Technical
MS Office and ERP/Database Systems
Sales aptitude and customer relationship management
Knowledge of manufacturing/distribution preferred
Analytical and organizational skills
Soft Skills
Professional communication and presentation
Attention to detail
Collaborative team player
Results-oriented with a strong desire to learn
Initiative and accountability
Customer-focused mindset
CAREER PATH:
Phase 1: (0-12 months): Inside sales, customer support, order management, existing account management, product training.
Phase 2: Increased ownership of customer portfolio, upselling existing accounts, customer visits.
Phase 3: Transition into Business Development Representative with responsibility for acquiring new accounts and growing an assigned territory.
Salary : Generous compensation depending on experience; eligible for commission plan; health insurance; paid time off and 401K retirement plan.
LI-JZ1
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Ref: #231-Eng Tampa
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
