Customer Service Specialist II

Apex Systems, Inc. • Albany, NY • 3h ago

Job Description:Job Title: Customer Service Specialist IIPay Rate: $20/hr. (paid weekly on W2)Contract Duration: 6 month contract to hireLocation: Albany, New York (Hybrid- 2 days on-site, 3 days work from home) important note: the first 3 weeks of training will be on-siteRole OverviewAn opportunity is available for a Customer Service Specialist II to support the New York State Department of Health Medicaid Management Information System (MMIS) program. In this role, you will provide support via telephone and the Internet to resolve issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers regarding billing or enrollment. These calls require acquired knowledge to understand and assist providers with their Medicaid claims.Key Responsibilities Takes and processes transactions by telephone, internet, and correspondence from customers and representatives. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as a liaison for customers. Maintains knowledge of company products and customer service processes.Required QualificationsExperience: 2+ years of customer service experience.Technical Skills: Proficiency with Microsoft Office (Word, Excel, PowerPoint).Abilities: Strong telephone and verbal communication skills, customer focus, adaptability to different personality @types, and the ability to multi-task and manage time effectively.Work EnvironmentThis is a hybrid position that requires being in the office two times per week. Candidates must live within a drivable range of the office location.About Our OrganizationWe are a global technology and professional services company that delivers technology solutions and mission services. Our experts extract the power of technology to create value and deliver solutions at the edge of innovation. We offer leading mission-ready capabilities in AI, cloud, cyber, and software development. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policyEverforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other

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Senior Scheduling Manager (Traveling)

Consigli Construction Co, Inc • Albany, NY • 1d ago

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Memorial Sloan Kettering Cancer Center • Nassau, NY • 1d ago

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Agilent Technologies, Inc • Albany, NY • 1d ago

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1d ago

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Eurofins US Network • Rensselaer, NY • 3d ago

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3d ago

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