Area Leader of Training - Charlotte, NC

Raising Cane's • Charlotte, NC • 9h ago

Company Description

At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

Your Role at Raising Cane's:

The Area Leader of Training (ALT) is a field-based leader who directly supports Restaurant Training efforts for a specific market and is a critical part of the Area Business Unit support team. This leader is primarily responsible for the execution of Raising Cane's training standards within their restaurants as well as providing strategic support for wider training initiatives, partnering with the Area Business Unit Leader. While remaining restaurant-focused, this leader serves as both an ambassador for Raising Cane's culture, as well as an expert in the field of training and development.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities:

Primary Responsibility - Restaurant Training

Supports and impacts the business through three key pillars; Crew Training, Manager Training and Internal Development

Ensures restaurants execute the highest level of training standards for crewmembers and managers through high-level restaurant engagement and analysis of ongoing performance

Conducts and documents restaurant visits to evaluate training needs and identify operational support needs

Leads and validates execution of restaurant Advanced Crew & management training programs

Facilitates training classes including ServSafe and Train the Trainer programs

Identifies, develops and supports the certification and annual re-certification of Training Restaurants

Owns the internal development of all restaurant crew (including management teams) through both direct and indirect engagement

Supports New Restaurant Opening (NRO) training performance through a high-level strategic engagement, partnering with the Area Leader of Growth

Secondary Responsibility - Partnership with Area Business Unit Leader

Partners with the Area Business Unit Leader on how to support restaurant performance through the identification of training needs and implementation of corrective actions

Provides regular business updates and analysis of restaurant training performance

Builds strong cross-functional relationships within the Area Business Unit Team

Works closely with restaurant recruitment to match current and future growth opportunities with internal candidates ready to fill those roles

Qualifications

Requirements for Success:

3+ years of previous hospitality leadership experience; multi-unit training experience desired

High school diploma or equivalent; college degree preferred

Microsoft Proficient: Excel, PowerPoint, Outlook and Word

Detail-oriented, organized, data-driven and able to manage multiple priorities that may be constantly changing

Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills

Able to work effectively and efficiently both independently and collaboratively

Exceptional interpersonal skills, with the ability to effectively lead, motivate and empower crewmembers and leaders at all levels of the organization

Able to recognize problems, set goals and convert plans into action

Exercises good judgment and leverages available data that results in informed decision making

Maintains high standards of conduct and professionalism

Able to travel within the assigned area up to 100%

Possess a valid driver's license

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidate Privacy Notice (https://www.raisingcanes.com/candidate-privacy-notice/)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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