Customer Service Representative
25+ Openings | Albany, NY | Hybrid Schedule | Contract-to-Hire
Looking for a stable career with growth opportunities in the healthcare industry? We are hiring 25+ Customer Service Representatives to support healthcare providers through a large customer support operation. This is an excellent opportunity for candidates with customer service experience in retail, hospitality, healthcare, administrative support, or call center environments.
Hybrid Work Opportunity
Hybrid schedule available after successful completion of training and performance requirements
Work from home flexibility combined with in-office collaboration
Full equipment provided for remote work
Why Join Us?
No healthcare experience required
Extensive paid training provided
Entry-level friendly
Strong management support and coaching
Opportunity to advance into operations, support, and leadership roles
Contract-to-hire position with long-term career potential
Join a large organization serving healthcare providers across the region
Schedule
Monday through Friday
9:15 AM to 6:00 PM
45-minute unpaid lunch
Training Schedule: 8:15 AM to 5:00 PM, Monday through Friday
No weekends required
What You'll Do
As a Customer Service Representative, you will be the first point of contact for healthcare providers needing assistance with claims, eligibility, online applications, self-service tools, and account-related questions.
Daily responsibilities include:
Answer incoming provider calls
Assist users with online healthcare applications and portals
Troubleshoot basic technical and account issues
Document all customer interactions in CRM systems
Create, update, and track support tickets
Escalate issues when necessary
Research and resolve customer inquiries
Follow established procedures, scripts, and knowledge resources
Deliver a professional and positive customer experience on every call
Required Qualifications
Must-Haves
High School Diploma or GED
Minimum 1 year of customer service experience
Strong communication skills
Good computer and data entry skills
Strong attention to detail
Ability to navigate multiple screens and systems simultaneously
Professional phone presence
Reliable work history with solid reasons for job changes
Experience From Any Of The Following Is Welcome
Retail
Hospitality
Healthcare
Banking
Administrative Support
Customer Service
Call Center
Technical Support
Preferred Qualifications
Previous call center experience
Healthcare experience
CRM experience
Technical troubleshooting skills
Work Environment
This position supports healthcare providers through a large customer service operation. The environment is collaborative, team-focused, and designed to help employees succeed. Unlike many traditional call centers, leadership provides ongoing coaching, support, and mentorship to help representatives develop their careers.
Employees have access to:
Hybrid work schedule
Business casual dress code
On-site cafeteria
Employee fitness area
Career development opportunities
Supportive management team
Ideal Candidate
We're looking for individuals who:
Enjoy helping people
Thrive in a fast-paced environment
Are comfortable on the phone throughout the day
Learn new systems quickly
Have strong attention to detail
Want a long-term career path with advancement opportunities
Apply Today
With 25+ openings available, this is one of the largest hiring classes in the area. Whether you're coming from retail, hospitality, healthcare, banking, administrative support, or another customer-facing role, this opportunity provides a pathway into a growing healthcare organization with long-term career potential.
Location: Albany, NY
Schedule: Hybrid (after training)
Employment Type: Contract-to-Hire
Openings: 25+ Positions Available
Job Type & Location
This is a Contract to Hire position based out of Albany, NY.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Albany,NY.
Application Deadline
This position is anticipated to close on Oct 9, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
