Senior Account & Relationship Manager

Wolters Kluwer • Albany, NY • 2h ago

Basic Function

Senior Account & Relationship Manager are subject matter experts when it comes to our products and the business processes which they facilitate. The Senior Account & Relationship Manager works with a broad cross-section of our pharmacy productivity customers to strengthen adoption; identify opportunities to expand the footprint and help ensure the renewal of our products. Our Senior Account & Relationship Manager work strategically with their customer base, to understand their business objectives, determine the best approach for leveraging Wolters Kluwer capabilities, and provide recommendations on how to proceed. Senior Account & Relationship Manager are strong contributors to this team of competitive and experienced professionals focused on customer satisfaction, customer retention, and our customer's Return on Investment (ROI)

Essential Duties and responsibilities

Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory as based on perceived risk, potential growth, strategic value, and renewal timeframe.

Closely monitor adoption rates of assigned accounts; provide keen insight into exactly how customers are using our service, and help them to improve their ROI on the application.

Work closely with marketing and support and training to leverage best approach to efficiently and effectively communicate with customer base

Develop a complete understanding of Wolters Kluwer pharmacy productivity products and working knowledge of complementary products and services

Gather and create best practices for implementing and using our products to be disseminated to customers through content, conversations and presentations.

Act as liaison between product management and the customer to be an expert on the product, understand the roadmap and escalate critical product issues.

Facilitate transitions following new implementations or re-implementation.

Maintain up to date information in our Customer Relationship Management (CRM) system for assigned customer base.

Work collaboratively with Sales team who are responsible for driving revenue opportunities across a diverse account base through uncovering new business opportunities within the territory.

Maintain reference information on pharmacy productivity accounts

Take ownership of identified Red Accounts for assigned pharmacy productivity client base and ensures that action steps are completed and Red account status resolved.

Research and lockdown renewals that include a price increase and negotiate in the renewal process.

Be available to assist Implementation teams on issues that arise during implementation of our Standard accounts.

Other Duties

Performs other duties as assigned by supervisor.

Job Qualifications

Education:

High School diploma required or equivalent

BA/BS preferred

Experience:

Minimum of 4 year's experience in a customer facing position that required a mix of proactive and reactive account management or interaction.

Other Knowledge, Skills, Abilities or Certifications:

Excellent oral and written communication skills

Experience with industry based software applications

Experience working with senior executive level personnel

Proven time management and prioritization skills

Ability to work well under pressure

Intermediate Microsoft Office Suite skills

Travel requirements

Up to 5% travel may be required (occasional site visits and tradeshows)

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$57,400.00 - $98,350.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Similar Jobs

Technical Account Manager

Zoom • Albany, NY • 2h ago

Management & Administrative

What You Can Expect In this role, you'll join the Technical Account Management team as an individual contributor on Zoom's pooled TAM initiative, serving as a trusted technical resource for a broad portfolio of Zoom cust...

2h ago

Go to Apply

Senior Account Manager - Strategic Accounts | Greer, SC

Honeywell Technologies • Albany, NY • 2h ago

Management & Administrative

As a Sr Account Manager here at Honeywell, you will be responsible for managing a portfolio of key customer accounts, driving sales growth, and fostering strong customer relationships to support long-term business succes...

2h ago

Go to Apply

Customer Service Representative - Remote

Sharecare • Albany, NY • 6h ago

Management & Administrative

Remote Full time R-102083 Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive be...

6h ago

Go to Apply

Facilities Operation Manager - Electrical (Shackelford, TX)

Oracle • Albany, NY • 9h ago

Management & Administrative

Job Description As Facilities Operations Manager - Electrical , you will lead the safe, reliable, and compliant operation of mission-critical electrical systems supporting OCI data centers. Reporting to the Site Operatio...

9h ago

Go to Apply

Benefits Administrator - Human Resources

University at Albany • Albany, NY • 13h ago

Management & Administrative

Location: Albany, NY Category: Professional Job Type: Full-time Posted On: Thu Sep 24 2026 Job Description: This full-time Management Confidential position serves as a key member of the Benefits and Engagement team which...

13h ago

Go to Apply

Management and Program Analyst

Army Tank-Automotive and Armament Command (TACOM) • Watervliet, NY • 1d ago

Management & Administrative

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base (DIB) & Major Range and Test Facilities Base (MRTFB) in DoD to recruit and appoint qualified candidate...

1d ago

Go to Apply

Manager, Security Engineering & Platforms

Cardinal Health • Albany, NY • 1d ago

Management & Administrative

US-Nationwide-FIELD Full time 20187734 What Information Security and Risk contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information ser...

1d ago

Go to Apply

Logistics Management Specialist

Army Tank-Automotive and Armament Command (TACOM) • Watervliet, NY • 1d ago

Management & Administrative

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base (DIB) & MRTFB in DoD to recruit and appoint qualified candidates to positions in the competitive servi...

1d ago

Go to Apply

Administrative Specialist 1/Trainee 1/2 - Albany (NY HELPS)

New York State Civil Service • Albany, NY • 1d ago

Management & Administrative

NY HELP Yes Agency Labor, Department of Title Administrative Specialist 1/Trainee 1/2 - Albany (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 18 Bargaining Unit PS&T - Professional,...

1d ago

Go to Apply

Office Assistant

Robert Half • Albany, NY • 1d ago

Management & Administrative

Description We are looking for an organized and customer-focused Office Assistant to support daily operations in Albany, New York. This Long-term Contract position is ideal for someone who enjoys working directly with th...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)