Customer Service Representative - Remote

Sharecare • Annapolis, MD • 4h ago

Remote

Full time

R-102083

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.?

Essential Job Functions:

Identify, evaluate and prioritize caller?needs, questions and concerns.?

Formulate plans of resolution and respond?appropriately and efficiently.?

Maintain and restore customer satisfaction and partner with other teams as needed.?

Perform problem analysis, problem determination and recommended resolutions to the?callers in accordance with standard protocol.?

Proactively educate caller on program benefits.?

Meet or exceed established call center metrics, attendance standards and quality levels.?

Use computer tools to accurately process and document information.?

Develop rapport with callers and appropriately adjust communication style.??

Provide accurate information about?Sharecare programs and services.?

Escalate issues internally and follow up on escalated issues.?

Qualifications:

High School Diploma?

Prior experience in a customer?service related?field preferred

Great communication skills?

Must be able to multi-task?

Must have medical records experience and knowledge of key elements of a valid ROI request

Understanding of HIPAA regulations preferred

General working knowledge of Microsoft Word &?Outlook?

Computer keyboard proficiency?and internet navigation skills?required?

Have the ability to?work effectively with others in a team?environment??

Ability to thrive in a fast-growing always changing?environment

Bilingual in Spanish and English preferred

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That's the vision. We're making strides every day by bringing together the many different elements of health for you, your family, and your community. It's not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that's what makes Sharecare special. We're putting the power of living your healthiest life in your hands.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Similar Jobs

Technical Account Manager

Zoom • Annapolis, MD • 1h ago

Management & Administrative

What You Can Expect In this role, you'll join the Technical Account Management team as an individual contributor on Zoom's pooled TAM initiative, serving as a trusted technical resource for a broad portfolio of Zoom cust...

1h ago

Go to Apply

Senior Account & Relationship Manager

Wolters Kluwer • Annapolis, MD • 1h ago

Management & Administrative

Basic Function Senior Account & Relationship Manager are subject matter experts when it comes to our products and the business processes which they facilitate. The Senior Account & Relationship Manager works with...

1h ago

Go to Apply

Senior Account Manager - Strategic Accounts | Greer, SC

Honeywell Technologies • Annapolis, MD • 1h ago

Management & Administrative

As a Sr Account Manager here at Honeywell, you will be responsible for managing a portfolio of key customer accounts, driving sales growth, and fostering strong customer relationships to support long-term business succes...

1h ago

Go to Apply

Supervisory IT Program Manager (PLCYPLN)

Defense Information Systems Agency • Fort Meade, MD • 4h ago

Management & Administrative

Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to ca...

4h ago

Go to Apply

Transportation Manager

Robert Half • Baltimore, MD • 7h ago

Management & Administrative

Description We are looking for a Transportation Manager to lead daily fleet and delivery activities in Baltimore, MD. This role is responsible for keeping transportation operations safe, dependable, and cost-conscious wh...

7h ago

Go to Apply

New Ventures Technology & Innovation | Strategy & Operations | Manager, Strategic Initiatives

Deloitte • Baltimore, MD • 8h ago

Management & Administrative

New Ventures Technology & Innovation | Manager Strategy, Growth & Transformation The Manager, Strategic Initiatives supports the Strategic Initiatives Leader and Senior Manager in executing NVTI's highest-priorit...

8h ago

Go to Apply

Facilities Operation Manager - Electrical (Shackelford, TX)

Oracle • Annapolis, MD • 8h ago

Management & Administrative

Job Description As Facilities Operations Manager - Electrical , you will lead the safe, reliable, and compliant operation of mission-critical electrical systems supporting OCI data centers. Reporting to the Site Operatio...

8h ago

Go to Apply

Database Manager

Robert Half • Baltimore, MD • 10h ago

Management & Administrative

Description A college-preparatory school in Baltimore is seeking a Database Manager to join their team. The Database Manager serves as the primary administrator of the school's development database (Raiser's Edge), maint...

10h ago

Go to Apply

Electrical Project Manager

VarcoMac LLC • Odenton, MD • 16h ago

Management & Administrative

VarcoMac, a Legence company VarcoMac ( https://varcomac.com/ ) is a leading provider of electrical & power services in the Mid-Atlantic region. Our culture is open, collaborative, innovative and fun- all reflected in...

16h ago

Go to Apply

Sr. Technical Account Manager

Deloitte • Baltimore, MD • 1d ago

Management & Administrative

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Sr.Technical Account Manager you will have the ability to share new ideas and collaborate on pr...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)