Position Overview
We are seeking an experienced Front Office Medical Assistant to join a busy outpatient healthcare team. This position plays an important role in creating a smooth patient experience by managing patient check-in, scheduling, insurance verification, payments, telephone communication, and EMR workflows.
The ideal candidate has 1-3+ years of Front Office Medical Assistant experience, preferably within Family Practice, Primary Care, or Urgent Care, and is comfortable supporting multiple providers in a fast-paced environment. Strong knowledge of medical terminology, insurance plans, medications, and appointment scheduling protocols is important for success in this role.
Key ResponsibilitiesPatient Check-In & Registration
Greet and check in patients while providing professional and courteous service.
Verify insurance eligibility and update patient demographics and insurance information.
Collect copays and other patient payments.
Distribute required paperwork based on appointment and visit @type.
Maintain accurate records of payments and payment methods.
Reconcile and balance collected payments before lunch and at the end of each day.
Maintain a clean, organized, and welcoming lobby and sanitize patient-facing areas according to clinic procedures.
Scheduling & Telephone Support
Answer incoming calls and provide appropriate assistance to patients.
Accurately document messages and route them to the appropriate provider or department.
Schedule, reschedule, and cancel appointments according to individual provider protocols.
Contact patients to confirm upcoming appointments.
Identify the appropriate appointment @type and scheduling frequency based on the patient's needs and established guidelines.
Appropriately respond to urgent or emergency-@type calls and escalate concerns according to clinic protocols.
EMR & Patient Communication
Monitor and manage assigned EMR inboxes, voicemails, and emails throughout the day.
Communicate provider instructions and follow-up requirements to patients.
Assist patients with coordinating required laboratory work, follow-up visits, and other provider requests.
Maintain complete and accurate patient information within the EMR.
Support workflows involving medication prior authorizations, immunizations, patient forms, Durable Medical Equipment (DME), home health services, and Medicare Annual Wellness Visits.
Required Qualifications
1-3+ years of Front Office Medical Assistant experience
Previous experience in Family Practice, Primary Care, Urgent Care, or a similar outpatient environment
Experience with patient check-in, registration, and appointment scheduling
Experience verifying insurance eligibility and collecting patient payments/copays
Knowledge of Medi-Cal, Medicare, and commercial insurance plans
Experience working with an EMR/EHR system
Familiarity with medications and controlled medications
Understanding of common medical terminology and various office visit @types
Ability to recognize abnormal blood pressure and glucose ranges and appropriately escalate concerns
Experience handling high-volume phone calls, patient messages, and provider requests
Strong customer service, communication, organization, and multitasking skills
Ability to support multiple providers and manage competing priorities
Preferred Qualifications
Epic experience
Medical Assistant certification
Bilingual English/Spanish
Experience with NextGen, Athenahealth, eClinicalWorks, or similar EMR platforms
Experience with medication prior authorizations
Knowledge of DME, home health, immunization, and Medicare Annual Wellness workflows
Previous Pediatric Primary Care experience
Pediatric Office Requirements
Candidates being considered for Pediatric locations should also have:
Previous Pediatric Primary Care experience
Knowledge of pediatric wellness visit schedules and age requirements
Experience communicating effectively with children and their parents/guardians
Familiarity with pediatric immunization and routine wellness workflows
A friendly and patient-focused approach when working with children
Key Skills
Front Office Medical Assisting
Epic / EMR
Patient Check-In & Registration
Appointment Scheduling
Insurance Eligibility Verification
Medi-Cal & Medicare
Copayment Collection
Payment Reconciliation
Multi-Line Phone Support
Medical Terminology
Patient Communication
Provider Scheduling Protocols
Medication Prior Authorizations
Patient Forms & Documentation
DME / Home Health
Medicare Annual Wellness
Patient Service
Primary Care / Family Practice
Experience Level: Intermediate
Job Type & Location
This is a Contract to Hire position based out of Fresno, CA.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fresno,CA.
Application Deadline
This position is anticipated to close on Oct 7, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
