Markets Support Specialist
Charlotte, North Carolina
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.
LOB Job Description:
Markets Support specialist provides processing and execution support across Global Markets Loan Operations, serving as a subject matter resource for assigned processes. The role focuses on driving high-quality, timely execution, supporting complex loan onboarding and servicing, and ensuring adherence to established procedures, risk controls, and regulatory requirements.
This position partners closely with internal stakeholders, Finance, Technology, and external clients to support operational execution, client onboarding, and platform enablement. Associate acts as a key point of contact for client-facing communication, issue resolution, and while supporting adoption of new system features and enhancements.
The role serves as a liaison between the business, finance and technology, contributing operational input to system enhancements, testing activities, and business continuity efforts. Associate is expected to identify opportunities to streamline processes through automation and AI, improve operational efficiency, and support scalable operating models aligned to evolving products and client needs.
The role requires strong operational judgment, risk mitigation, execution discipline and timeliness, and the ability to lead through change, shifting priorities, and evolving client and business needs, while supporting complex transactions and client-impacting activities.
Responsibilities:
Provide processing of operational activities across assigned processes, ensuring deadlines, quality standards, and service expectations are consistently met
Coordinate and prioritize tasks, and support resolution of complex, escalated, and client-impacting issues
Serve as liaison between the business and Technology, supporting system usage, issue resolution, and platform enhancements
Manage heavy external client-facing communication, including escalation management, troubleshooting, and ongoing relationship support
Support new deals onboarding to the loan system of record and credit and loan documentaiton review.
Utilize AI and automation tools to streamline operational processes, improve efficiency, and reduce manual effort
Generate system enhancement ideas and partner with Team lead and subject matter experts through development, testing, and implementation
Participate in and support business continuity testing and resiliency exercises for supported platforms and processes
Work closely with Operational teammates and business partners to design and evolve the optimal operational model to support new products, structures, and initiatives
Ensure adherence to operational procedures, internal controls, and applicable regulatory and risk management standards
Understand process gaps, operational risks, and inefficiencies; and support implementation of process improvements
Partner with cross-functional teams (Technology, Compliance, Audit, Risk, and Finance) to support audits, testing initiatives, and control assessments
Promote collaboration, knowledge sharing, and continuous improvement within the team
Required Qualifications:
2-5 years of experience in lending, Financial services and operations
Strong understanding of operational processes within a financial services or regulated environment
Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization
Ability to manage multiple priorities, meet tight deadlines, and work effectively under pressure
Demonstrated ability to lead work efforts, coordinate tasks, and support processing execution in a fast paced environment
Advanced proficiency in Microsoft Office applications, particularly Excel (e.g., formulas, pivot tables, data analysis)
Strong analytical, organizational, and problem solving skills with high attention to detail
Desired Qualifications:
Bachelor's degree preferred or equivalent professional work experience
Ability to manage multiple priorities, meet tight deadlines, and work effectively under pressure
Risk minded approach with the ability to identify issues, apply controls, and escalate appropriately
Client focused mindset with confidence in supporting client facing interactions when required
Skills:
Attention to Detail
Written Communications
Data Collection and Entry
Oral Communications
Record Keeping
Recording/Organizing Information
Strategic Thinking
Active Listening
Decision Making
Negotiation
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) " poster.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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