Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams Company • Lemoyne, PA • 12h ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores:

5897 located at: 4200 Derry Street, Harrisburg, PA 17111

3323 located at 3724 Walnut Street, Harrisburg, PA 17109

5069 located at 5785 Allentown Blvd, Harrisburg, PA 17112

5511 located at 1200 Market Street, Lemoyne, PA 17043

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistent with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must be able to read, write, comprehend, and communicate in English

Must be ableto read, write, comprehend, and communicate in Spanish

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal

If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least a High School diploma or GED

Have at least one (1) year off experience working in a delivery, retail, or customer service position

Have previous work experience selling paint and paint-related products

Have previous work experience operating tinting and mixing equipment

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.VEVRAA Federal Contractor requesting priority referral of protected veterans.

Similar Jobs

Starbucks • Harrisburg, PA • 3d ago

Retail & Hospitality

Job ID: 260077636 Job Function: Shift Supervisor Pay: $19.37 - $21.99 per hour Job Category: Retail Stores Job Level: Team Leader Crafting the world's finest coffee, one meaningful moment at a time We believe in creating...

3d ago

Go to Apply

REGIONAL DIRECTOR OF FOOD OPERATIONS - CT, RI, MA, NY State

Compass Group, North America • Harrisburg, PA • 3d ago

Retail & Hospitality

Morrison Healthcare Salary: 140,000 - 160,000 / year based on experience Other Forms of Compensation: Annual Performance Bonus, Company Car, Flexible Paid Time Off, Benefits, 401K Pay Grade: [[payGrade_obj]] Morrison Hea...

3d ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Mechanicsburg, PA • 4d ago

Retail & Hospitality

184459BRJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do...

4d ago

Go to Apply

Teller Retail Banker

Woodforest National Bank • York, PA • 4d ago

Retail & Hospitality

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)