Customer Service & Order Processing Specialist

Robert Half • Buford, GA • 1h ago

Description

Our client, a growing manufacturer and distributor, is seeking a Customer Service & Order Processing Specialist to support customer order management. This role is ideal for candidates with experience in order entry, order processing, customer service, customer support, logistics, inventory management, supply chain, inside sales support, or account coordination. The ideal candidate is highly detail-oriented and enjoys managing the full order lifecycle, from purchase order entry and inventory verification to shipment tracking and customer communication. Experience with SAP, ERP systems, freight coordination, invoicing, and order management is highly preferred.

Responsibilities

Process and enter customer orders accurately

Verify order details including quantities, pricing, serial numbers, inventory availability, and delivery requirements

Manage order processing, order tracking, order status updates, and customer order fulfillment

Coordinate with warehouse, shipping, logistics, and operations teams to ensure on-time delivery

Generate sales orders, invoices, credit memos, Bills of Lading (BOLs), and shipping documentation

Provide customers with inventory availability, shipment tracking, freight quotes, and delivery updates

Assist with freight claims, returns, shipping discrepancies, and customer issue resolution

Maintain accurate customer, inventory, and order management records

Support customer accounts through professional phone and email communication

Partner with internal departments to deliver exceptional customer service and operational support

Requirements

1-3 years of experience in order entry, order processing, customer service, customer support, logistics coordination, sales support, inventory control, or supply chain operations

Strong attention to detail with the ability to accurately process complex orders

Experience working with SAP, ERP systems, order management software, or inventory management systems preferred

Knowledge of shipping, logistics, freight coordination, invoicing, and customer account support

Strong data entry, administrative, and organizational skills

Proficiency in Microsoft Office, including Excel and Outlook

Excellent communication, problem-solving, and customer relationship management skills

Ability to multitask and thrive in a fast-paced distribution, manufacturing, or logistics environment

Experience supporting customers, sales teams, warehouse operations, or supply chain functions is highly desired

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Work Environment: Onsite, casual dress, free parking

Employment Type: Contract-to-Hire

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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