Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Account Manager - KIA Emergency Response Coordinator
Compensation & Benefits:
Salary is $64,729.60 annually.
Benefits are offered to full-time employees
Medical/Dental/Vision coverage
Free employee life insurance
Paid employee training and development
401K
Employee assistance programs
Paid holidays and flexible PTO (Paid Time Off)
Great company culture and work/life balance
QUALIFICATIONS (MUST HAVE):
Must possess at least one of the following:
Former Fire Station Chief
Former Fire Station Assistant Chief
Former Fire Station Captain
Former Fire Station Shift Lieutenant
Former Fire Station Shift Sergeant
Former Federal Agency Officer
Associate degree or higher from an accredited college or university, with a concentration in fire safety or fire science engineering
Ten to fifteen years of supervisory experience, unless otherwise recommended by KIA
Experience in emergency management, emergency response, and/or Incident Command
Current Georgia Firefighter Level II certification
Current Georgia EMT-B, EMT-I, EMT-A, or Paramedic certification
Strong problem-solving and analytical abilities
Knowledge of investigative techniques, problem resolution, and conflict management
Excellent verbal and written communication skills
Proficient computer skills
Able to meet the physical requirements of the position
U.S. citizen or legal equivalent
At least 21 years old
Professional appearance and leadership presence
Why Join Allied Universal?
Career Growth: Opportunities to advance within a global leader in security services
Impactful Work: Play a vital role in protecting people, property, and businesses
Supportive Team: Work with caring professionals dedicated to safety and excellence
RESPONSIBILITIES:
Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)
Additional Qualifications:
High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
Experience in leading, developing, and retaining a dynamic team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
Proficiency in web-based applications and computer systems, including Microsoft Office
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
PREFERRED QUALIFICATIONS (NICE TO HAVE):
College degree in Business Administration or a law enforcement-related field
Law enforcement, military, and/or contract or proprietary security services, or facility management experience
American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
Previous payroll, billing, or scheduling experience
Aptitude with security systems: CCTV, access control, and badge administration
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
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Job ID: 2026-1686060
Location: United States-Georgia-West Point
Job Category: Account Manager, Management
