Snow Sports Sales

Berkshire East Resort • Charlemont, MA • 3h ago

Snow Sports Sales \$17 to \$19 / hr based on experience Full time
mid December to early March. Typically 35 to 40 hours per week. Part
time early December to mid December and early March to late March.
Typically 15 - 20 hours per week. Opportunity to grow into a year-round
position with Berkshire East Essential Duties and Responsibilities -
Inform customers about lesson and program offerings - Know the resort\'s
products, prices, hours and availability. - Know discounts, special
pricing, or other marketing promotions. - Answer phones, retrieve voice
messages and return calls. - Respond to emails directed to Snow
Sports. - Handle guest complaints in a professional and diplomatic
way. - Direct guests & visitors to the appropriate location or staff
when required. - Make reservations, collect payment, and send
confirmations. - Check in guests for snow sport lessons. - Sell ski and
snowboard related products & services (tickets, rentals, lessons). -
Process cash, credit & gift card transactions accurately &
efficiently. - Manage the till, count, start cash and prepare nightly
deposit bags. - Perform other tasks as assigned by the manager. -
Reports to Snow Sports(SS) Director, SS Assistant Director and SS Admin
Manager. Minimum Qualifications (Knowledge, Skills, Abilities) -
Skilled in providing excellent customer service. - Specialist knowledge
of lesson options and snow sports activities. - Computer savvy, able to
quickly learn sales and reservation programs. - Excellent interpersonal
skills, friendly and helpful disposition. - Outstanding communication
skills in person and on the phone. - Neat and professional appearance;
portray a positive company image. - Able to count cash and perform
simple mathematical functions. Core Competencies - Plan & prioritize
workload to assure all tasks are done & deadlines are met. - Communicate
ideas effectively and actively listen to guests & co-workers. -
Teamwork: Interact with team members effectively and put company goals
first. Physical Demands - Must be able to lift up to 30lbs. - Must
be able to stand, sit, and work at a computer for long periods of
time. - Must be comfortable occasionally walking on snow to facilitate
lineups and communicate with other employees - Must be comfortable being
out in the elements for short periods of time

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