Customer Service Representative (Call Center)
Pay: $21.00/hour
Position Type: Contract-to-Hire (6 Months)
Start Date: October 19, 2026
Are you passionate about helping customers and solving problems? We're seeking detail-oriented Customer Service Representatives to join a fast-paced call center environment. This opportunity offers excellent long-term growth potential, with many team members advancing into departments such as IT, Claims, Prior Authorization, Training, Leadership, and more.
Responsibilities
Handle inbound customer service calls in a high-volume call center environment
Make occasional follow-up calls as needed
Answer questions related to prior authorizations, account information, and general inquiries
Maintain confidentiality while handling sensitive information
Accurately document customer interactions and enter data into multiple systems
Research and resolve customer concerns
Meet quality and accuracy standards while providing exceptional customer service
Manage approximately 50-100 calls per day, depending on call complexity
Required Qualifications
Minimum of 1 year of recent high-volume call center experience within the past 2-3 years
Stable work history with at least 1 year of tenure in recent positions
Strong customer service and communication skills
Ability to navigate multiple computer systems simultaneously
Typing speed of at least 30 WPM
Strong attention to detail and accuracy
Basic to intermediate computer proficiency
Schedule
Must be available to work any day of the week within operating hours of 5:00 AM - 10:00 PM
A consistent schedule will be assigned within those hours
Paid Training
4-Week Training Program
Weeks 1-2: Monday-Friday, 7:00 AM - 3:30 PM
Weeks 3-4: Monday-Friday, 8:00 AM - 4:30 PM
Training Expectations
Successful candidates will:
Actively participate in training sessions
Complete worksheets and assignments
Take four assessments during training
Maintain a cumulative assessment average of 90% or higher
Shift Selection
Shift assignments are awarded through a performance-based shift bid at the conclusion of training. Rankings are determined by training assessment scores and overall performance.
Additional Information
Mandatory overtime is required during January and February
Strong potential for permanent employment following the contract period
Multiple career advancement opportunities available
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Oct 5, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
