Teller - Camp Road Branch

M&T Bank • Hamburg, NY • 1h ago

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Hamburg, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Business Banking Senior Relationship Manager - Buffalo, NY

Bank of America • Buffalo, NY • 1h ago

Finance, Accounting & Banking

Business Banking Senior Relationship Manager - Buffalo, NY Buffalo, New York To proceed with your application, you must be at least 18 years of age. Acknowledge ( https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Buffalo/...

1h ago

Go to Apply

Expert Risk Analyst - Finance & Regulatory Reporting Oversight

M&T Bank • Buffalo, NY • 1h ago

Finance, Accounting & Banking

Overview: The Finance and Regulatory Reporting Oversight ("FRRO") team is responsible for performing effective review and challenge activities, primarily related to capital management, planning and forecasting, capital i...

1h ago

Go to Apply

Staff Accountant

Elderwood • Buffalo, NY • 3h ago

Finance, Accounting & Banking

Salary $26.00 / hr - 28.20 / hr Overview Staff Accountant - Corporate Finance Elderwood Administrative Services Williamsville, NY | Full-Time | Fully Onsite Excel Skills Required Elderwood Administrative Services is seek...

3h ago

Go to Apply

Sr. Accountant

Robert Half • Amherst, NY • 3h ago

Finance, Accounting & Banking

Description Kyle Clarke with Robert Half of Buffalo has partnered with a Public Accounting Firm that is looking for an experienced Sr. Accountant to join their team in Buffalo, New York. This position plays a key role in...

3h ago

Go to Apply

Insurance Customer Service Representative (Call-Center)

AAA of Western & Central NY • Williamsville, NY • 18h ago

Finance, Accounting & Banking

Pay or shift range: $21 USD to $25 USD Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limi...

18h ago

Go to Apply

Pricing and Revenue Data Science Senior Manager - Consumer Markets Sector

PwC • Buffalo, NY • 23h ago

Finance, Accounting & Banking

The Opportunity As a Pricing and Revenue Data Science Senior Manager - Consumer Markets Sector, you will leverage advanced analytics techniques to help clients optimize their operations and achieve strategic goals. Withi...

23h ago

Go to Apply

Pricing and Revenue Consulting Senior Manager - Consumer Markets Sector

PwC • Buffalo, NY • 1d ago

Finance, Accounting & Banking

The Opportunity As a Pricing and Revenue Consulting Senior Manager - Consumer Markets Sector, you will specialize in providing consulting services focused on pricing strategies and profitability analysis. You will analyz...

1d ago

Go to Apply

Pricing and Revenue Consulting Senior Associate - Consumer Markets Sector

PwC • Buffalo, NY • 1d ago

Finance, Accounting & Banking

The Opportunity As a Pricing and Revenue Consulting Senior Associate within our Consumer Markets Sector, you will specialize in providing consulting services focused on pricing strategies and profitability analysis. You...

1d ago

Go to Apply

ACCOUNTS RECEIVABLE SPECIALIST

Hanes Supply Inc. • Buffalo, NY • 3d ago

Finance, Accounting & Banking

Salary: 24 To 25 (USD) Hourly JOIN OUR TEAM! Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehe...

3d ago

Go to Apply

Accounts Receivable Clerk

Robert Half • Lancaster, NY • 3d ago

Finance, Accounting & Banking

Description We are looking for an Accounts Receivable Clerk to support day-to-day billing and payment activities for a food processing operation in Lancaster, New York. This Long-term Contract position is ideal for someo...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)