Pay or shift range: $50,000 USD to $55,000 USD

Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short- and long-term disability insurance, travel discounts and a free AAA membership. \n\nTo learn more visit: www.aaa.com/careers

Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

Medical, Dental, Life and AD&D Insurance

Flexible work schedules

Pre-Tax & Roth 401(k) plan with company match

Health Spending Accounts with company contribution & Flexible Spending Accounts

Company Paid Short-term & Long-term disability

Paid time off

Tuition reimbursement & company-paid training programs

FREE AAA membership & travel / product discounts

Paid Volunteer Time Off

Job Responsibilities

40%

Travel Sales & Revenue Generation : Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, AAA Group Travel, and travel insurance. Make outbound calls expeditiously for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach. Achieve all monthly travel sales revenue targets. Prospect new business through outbound calling, networking, referrals, and social media. Grow travel revenue through effective pipeline management and cross-selling AAA travel products. Be on the phone queue to answer any required travel inbound sales & service calls.

30%

Salesforce CRM Processes & Data Integrity : Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented. Leverage all training resources to ensure proper salesforce process completion. Maintain accurate CRM data for member interactions and travel transactions. Identify and correct CRM data errors to maintain accuracy. Follow Salesforce workflows for reporting and forecasting accuracy. Identify and resolve CRM issues such as duplicates or missing information.

10%

Error Management & Quality Control : Prevent, identify, and resolve booking errors and data inaccuracies.Collaborate with internal teams to resolve system or workflow challenges.

10%

Member/Customer Satisfaction & Experience Excellence : Provide exceptional service supporting members prior, during and after all travel experiences. Assist members during travel disruptions and offer timely solutions. Maintain a positive, professional, solutions-focused approach. Be proactive to assist customers on the phone & in branch.

10%

Membership Growth & Promotion : Promote AAA Club products and services using a member-first consultative approach. Sell AAA memberships to meet or exceed goals. Manage membership leads in Salesforce with accurate documentation. Be on the phone queue to answer any overflow membership calls.

Job Specific Requirements

Equivalent experience will be considered in lieu of degree

Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.

Familiarity with AAA products, membership structure, and Club service offerings

Strong sales skills with the ability to meet or exceed travel revenue and membership goals

Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data

Excellent verbal and written communication skills with the ability to build rapport quickly

Strong customer service skills with a focus on problem-solving and creating exceptional member experiences

High attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.

Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment

Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence

Ability to navigate multiple computer systems and tools simultaneously

High degree of professionalism, integrity, and commitment to AAA standards

Physical Requirements

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone

Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time

Must be able to lift, carry, push, pull a maximum of 30 lbs

$43,888 base rate + $6,000 - $9,000+ of commission opportunity (based on performance) in 1st year

Typical First Year On-Track Earnings (OTE) For Performing Advisors: $50,000 - $55,000 /year

This position does not offer visa sponsorship now or in the future.

Qualifications

Education

Required

Associates or better in Business Administration

Associates or better in Hospitality and Resort Management

Experience

Required

Experience working in the travel industry, a call center environment, or a high-volume sales environment.

Preferred

Experience using travel booking platforms (e.g., GDS, vendor portals, online booking engines).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

AAA of Western & Central NY

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