Pay or shift range: $21 USD to $25 USD

Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short- and long-term disability insurance, travel discounts and a free AAA membership. \n\nTo learn more visit: www.aaa.com/careers

Description

Compensation

Starting Pay Rate: $21.00 - $25.00/hr

Benefits

Associates are eligible for a wide selection of benefits (dependent upon position) including:

Medical Insurance

Health Spending Account (HSA) with company match

Paid Time Off

Pre-Tax & Roth 401(k) plan with company match

Flexible Scheduling

Dental and Vision Insurance

Life and AD&D Insurance

Tuition reimbursement & company-paid training programs

FREE AAA membership & travel / product discounts

Company Paid Short-term & Long-term disability

Paid Volunteer Time Off

Flexible Spending Accounts

Tuition reimbursement & company-paid training programs

Job Responsibilities

35%

Customers Helped: Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction.

30%

Answer Rate: Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner.

25% Quality: Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.

10%

New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations.

Job Specific Requirements

Responsible to obtain and maintain the required license or certification in an active status

Able to display working knowledge of carrier offerings, processes, and requirements

Ability to work evenings, weekends, & events as required by business need/Leadership directive

Working knowledge of computer software and ability to effectively navigate multiple systems

Ability to operate independently and display proficiency in minimization of errors & problem solving

Must be able to resolve problems and work under pressure to diffuse member concerns

Work under pressure during periods of high volume

Ability to multitask in various areas of insurance sales and service

Physical Requirements

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone

Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time

Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.

Qualifications

Education

Required

High School or better

Licenses & Certifications

Preferred

NYS P&C Insurance

Experience

Preferred

Prior sales/customer service and/or insurance experience.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

AAA of Western & Central NY

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