On-Site
OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA
Full time
20168735
Date Posted:
2026-09-08
Country:
United States of America
Location:
OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
At Otis, we move billions of people every day and maintain some of the world's most important buildings and infrastructure. We are seeking an Account Manager to manage and grow a high-profile portfolio of customers throughout downtown San Francisco. This role combines relationship management, consultative selling, and customer success, giving you the opportunity to drive revenue growth while delivering an exceptional customer experience across one of the most dynamic territories in the country. You'll work closely with customers, field teams, and business partners while developing your sales and account management career in one of our largest branches.
On a typical day you will
Serve as the primary point of contact for a portfolio of commercial customers
Provide updates on repairs, service activity, equipment status, and customer requests
Coordinate work with customers, building teams, and third-party vendors
Support billing inquiries, invoice corrections, and account-related questions
Conduct regular customer meetings both virtually and in person
Identify opportunities for equipment improvements, modernization, and service enhancements
Build long-term relationships that drive customer satisfaction and retention
Balance multiple priorities while responding quickly to changing customer needs and business demands
Responsibilities
Manage a portfolio of customer accounts across the downtown San Francisco territory
Develop account strategies that support customer retention and revenue growth
Partner with internal teams to help deliver exceptional customer experiences
Support revenue growth by identifying and discussing relevant upgrade opportunities
Maintain accurate customer information and activity within CRM systems
Resolve customer concerns professionally and efficiently
Organize meetings, follow-ups, and account plans to ensure customer success
Help customers understand technical recommendations in a clear and consultative manner
What you will need to be successful
3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry
Experience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions
Elevator industry experience is welcomed but not required if you bring relevant experience from a comparable industry
Proven ability to manage and grow customer portfolios while identifying new business opportunities
Track record of building strong, long-term relationships with commercial customers
Ability to understand customer needs and recommend appropriate service, repair, or equipment solutions
Strong organizational, prioritization, and time-management skills
Experience using CRM systems and Microsoft Office tools, particularly Excel
Ability to learn technical concepts and communicate recommendations clearly to customers
Adaptability, sound judgment, resilience, and a strong sense of urgency in a fast-paced customer-focused environment
What we offer
Competitive base compensation and incentive opportunities
Career growth within a global industry leader
Professional development and continuous learning opportunities
Supportive, collaborative team environment
Opportunity to work with premium customers and iconic buildings throughout San Francisco
Inclusive culture that values different backgrounds, experiences, and perspectives
Purpose-driven work that helps keep people moving safely every day
Opportunity to make a direct impact on customer success and business growth
Work Authorization:
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits:
Otis currently provides our colleagues with the following benefits:
401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Salary Transparency:
The salary range for this role is? $63,000-$90,000 plus a generous sales incentive program. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Otis is committed to fostering an inclusive workplace where everyone belongs and can thrive. We encourage applications from candidates with diverse backgrounds and transferable experience. If you're passionate about building relationships, solving customer challenges, and helping clients succeed, we'd love to hear from you.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
