Description
Job Summary: Configures, administers, and supports assigned applications, systems, third-party software, and interfaces that enable business operations and customer service. Provides tier-1 support for assigned systems by researching known issues, following documented troubleshooting and maintenance procedures, supporting routine configuration and access activities, and escalating more complex or unfamiliar issues to vendors, System Analyst II, or supervisor as appropriate. Assists with gathering, documenting, and validating business requirements; analyzes assigned applications, processes, and system functionality; and supports testing, user documentation, training, implementation, post-implementation support, and routine process improvement opportunities. Applies critical thinking, sound judgment, and human validation when using data, automation, and artificial intelligence tools to improve efficiency, reduce manual effort, strengthen user experience, and support responsible technology adoption. Partners with business units, Technology teammates, vendors, and strategic bank partners to translate business needs into practical system solutions while continuing to build technical knowledge, product ownership, and support capabilities. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's Character Qualities.
Essential Functions: All expectations described in the job description's essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
Serves as System Administrator for assigned applications, and performs routine configuration, access, file maintenance, and support activities following established processes.
Provides tier-1 support for assigned systems, research known issues, follows documented troubleshooting steps, and escalates more complex or unfamiliar issues to a vendor, Tier II, or supervisor.
Develops, maintains, and adheres detailed system data flow diagrams and procedures necessary for systems functionality, support, and future product enhancements.
Supports the continuity of daily, weekly, monthly, quarterly, and yearly processes necessary for assigned applications and products.
Assists with gathering, documenting, and validating business requirements; helps translate business needs into functional system changes with guidance from Vendor, Analyst II, and / or Supervisor.
Performs assigned analysis of system integrations, workflows, processes, and system functionality to identify issues, improvement opportunities, and recommendations for review by vendor, Analyst II, and / or Supervisor.
Identifies opportunities to improve routine work, reduce manual effort, or improve user experience and communicates those opportunities to appropriate team members or leaders.
Works closely with business units to strategize solutions that support long term business objectives.
Participates on project teams and supports planning, testing, documentation, deployment, implementation, and post-implementation support for system enhancements.
Assists in routine system testing, user training, user documentation, procedure maintenance, and implementation support for enhancements/upgrades to applications and systems.
Maintains current knowledge of assigned applications, document procedures, and seeks support and training from vendor, Analyst IIs, and supervisor when needed.
Works internally with users of assigned systems and externally with strategic bank partners and 3rd party vendors to support applications use and issues resolution.
Education and Experience: Some college and/or 0-2 years related job experience preferred. Minimum 1-year previous banking experience is preferred. 1-3 years' experience with computer systems preferred.
Required Skills and Knowledge: Requires foundational knowledge of banking products, business processes, assigned systems, third-party applications, and interfaces, with the ability to build technical knowledge through training, documentation, and hands-on support. Must be able to follow documented procedures, troubleshoot routine issues, support standard configuration, testing, documentation, training, and implementation activities, and escalate complex or unfamiliar issues as appropriate. Good problem-solving, communication, teamwork, and customer service skills are required, including the ability to explain system information clearly to business users and technology partners. Proficiency in Microsoft Office applications is required.
Required Licenses and/or Certifications: None.
Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. Must be able to hear and speak clearly both face-to-face and over the phone. Must be able to use hands to key information and handle objects. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Normal office conditions. Some travel required.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
