Account Associate I

WM • Indianapolis, IN • 2h ago

I. Job Summary

This is a remote position and does not require regular office attendance. However, candidates must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro area.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties and Responsibilities

Communicates in a focused and compelling way that drives customers' thoughts and actions.

Utilizes appropriate change management processes to meet the demands of the sales role.

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.

Explores alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment.

Contributes to individual and shared responsibilities in a team environment.

Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.

Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)

Analyzes reports as needed and/or handles general administrative duties as appropriate.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)

1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions

Eye/Hand/Foot Coordination

Sitting

Talking

Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Pay: The expected base pay range for this position is $20.00-$21.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is

eligible for monthly commission.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

Senior Manager, Critical Account Programs - United States

Cornerstone onDemand • Indianapolis, IN • 54min ago

Management & Administrative

Cornerstone is building a more connected, proactive Customer Organization designed to help customers realize value faster and navigate complexity with confidence. As part of that evolution, we are establishing a dedicate...

54min ago

Go to Apply

Float Medical Assistant

CVS Health • Indianapolis, IN • 1h ago

Hospital & Medical

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1h ago

Go to Apply

Correctional Coordinator

State of Indiana • Plainfield, IN • 1h ago

Correctional Coordinator Date Posted: Sep 18, 2026 Requisition ID: 484173 Location: Plainfield, IN, US, 46168 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers i...

1h ago

Go to Apply

REGIONAL DIRECTOR OF FOOD OPERATIONS - CT, RI, MA, NY State

Compass Group, North America • Indianapolis, IN • 1h ago

Retail & Hospitality

Morrison Healthcare Salary: 140,000 - 160,000 / year based on experience Other Forms of Compensation: Annual Performance Bonus, Company Car, Flexible Paid Time Off, Benefits, 401K Pay Grade: [[payGrade_obj]] Morrison Hea...

1h ago

Go to Apply

Truck Driver CDL A Solo Regional

Ryder System • Indianapolis, IN • 1h ago

Trucking & Construction

Position Description Ryder is hiring a Class A CDL Truck Driver in Indianapolis, IN - offering weekly pay, excellent benefits, and a driving career you can feel good about. See and Hear from a Ryder Employee who Drives f...

1h ago

Go to Apply

Building Custodian

State of Indiana • Indianapolis, IN • 1h ago

Building Custodian Date Posted: Sep 18, 2026 Requisition ID: 484109 Location: Indianapolis, IN, US, 46241 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in th...

1h ago

Go to Apply

Principal Mechanical Engineer

Oracle • Indianapolis, IN • 1h ago

IT & Engineering

Job Description Independently designs and develops mechanical systems including components, enclosures, and packaging, ensuring reliability, performance, and manufacturability. Utilizes advanced computer aided design (CA...

1h ago

Go to Apply

Private Markets Leader -Insurance

GE Aerospace • Indianapolis, IN • 1h ago

Finance, Accounting & Banking

Job Description Summary We are seeking a Private Markets Leader with insurance company experience for an approximately $45 billion insurance investment portfolio. The mandate spans the full private markets landscape - in...

1h ago

Go to Apply

Electrical Engineer

Bridgestone Americas • Indianapolis, IN • 2h ago

IT & Engineering

Des Moines Indianapolis, IN Chicago, IL Milwaukee, WI Detroit, MI St. Louis, MO Kansas City, MO Lincoln, NE Minneapolis, MN 009776 Iowa City Denver, CO Full time 2026_23221 Company Overview Bridgestone Americas, Inc. (BS...

2h ago

Go to Apply

Product Senior Consultant, Transformation

Deloitte • Indianapolis, IN • 3h ago

Management & Administrative

Our Deloitte Customer team empowers organizations to build deeper relationships with clients through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enha...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)