Account Associate I

WM • Washington, DC • 5h ago

I. Job Summary

This is a remote position and does not require regular office attendance. However, candidates must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro area.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties and Responsibilities

Communicates in a focused and compelling way that drives customers' thoughts and actions.

Utilizes appropriate change management processes to meet the demands of the sales role.

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.

Explores alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment.

Contributes to individual and shared responsibilities in a team environment.

Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.

Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)

Analyzes reports as needed and/or handles general administrative duties as appropriate.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)

1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions

Eye/Hand/Foot Coordination

Sitting

Talking

Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Pay: The expected base pay range for this position is $20.00-$21.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is

eligible for monthly commission.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

Retail Co-Store Manager

Ollie's Bargain Outlet • Sterling, VA • 17min ago

Retail & Hospitality

Description Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect...

17min ago

Go to Apply

Retail Store Manager

Ollie's Bargain Outlet • Sterling, VA • 19min ago

Retail & Hospitality

19min ago

Go to Apply

barista - Store# 07517, RT1 & CHERRY HILL - COLLEGE PK MKT PLACE

Starbucks • College Park, MD • 20min ago

Retail & Hospitality

Job ID: 260077322 Job Function: Barista Pay: $16.50 - $18.73 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

20min ago

Go to Apply

barista - Store# 00702, DUPONT CIRCLE

Starbucks • Washington, DC • 20min ago

Retail & Hospitality

Job ID: 260077478 Job Function: Barista Pay: $18.45 - $20.94 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

20min ago

Go to Apply

CDL-A - Dedicated Reefer nighttime truck driver - Costco

Schneider • Herndon, VA • 39min ago

Trucking & Construction

Dedicated Reefer nighttime truck driver - Costco Average pay: $1,450-$1,770 weekly Home time: Weekly Experience: All CDL holders Overview Hauling reefer and dry van freight to Costco stores. 100% no-touch and 90% drop-an...

39min ago

Go to Apply

Associate, Horizontal Operations - Enterprise Onboarding

Capital One • Mclean, VA • 1h ago

Associate, Horizontal Operations - Enterprise Onboarding Capital One's Enterprise Learning & Development team is seeking an Associate to support all logistics and horizontal operations that make Enterprise Onboarding...

1h ago

Go to Apply

Administrative Assistant

Northrop Grumman • Mclean, VA • 2h ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities...

2h ago

Go to Apply

Administrative Assistant

Northrop Grumman • Falls Church, VA • 2h ago

Management & Administrative

2h ago

Go to Apply

Administrative Assistant

EDGE HEALTHCARE LLC • Rockville, MD • 2h ago

Management & Administrative

Position Summary The Urgent Care Administrative Assistant provides remote administrative and patient-support services to assist with the efficient operation of the urgent care practice. This position serves as an importa...

2h ago

Go to Apply

Program Support Coordinator - Early Career TS/SCI

D&G Support Services, LLC • Arlington, VA • 2h ago

Administrative Assistant - Early Career Hybrid | Arlington, VA | TS/SCI Clearance Required If you are looking for meaningful work, a team that respects your voice, and a company that genuinely cares about doing the right...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)