Account Associate I

WM • Frankfort, KY • 14h ago

I. Job Summary

This is a remote position and does not require regular office attendance. However, candidates must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro area.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties and Responsibilities

Communicates in a focused and compelling way that drives customers' thoughts and actions.

Utilizes appropriate change management processes to meet the demands of the sales role.

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.

Explores alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment.

Contributes to individual and shared responsibilities in a team environment.

Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.

Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)

Analyzes reports as needed and/or handles general administrative duties as appropriate.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)

1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions

Eye/Hand/Foot Coordination

Sitting

Talking

Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Pay: The expected base pay range for this position is $20.00-$21.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is

eligible for monthly commission.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

Kitchen Remodeler - Cabinet Refacing

Improveit Home Remodeling • Lexington, KY • 8h ago

Retail & Hospitality

EXPERIENCED CABINET REFACERS ONLY! We don't paint, stain, resurface, refurbish, remove, replace, install, or build custom cabinets. We REFACE CABINETS with LAMINATE and GLUE. If you have extensive experience refacing cab...

8h ago

Go to Apply

Vinyl Window Installation Subcontractor

Improveit Home Remodeling • Lexington, KY • 8h ago

ImproveIt! Home Remodeling is looking for a Vinyl Window Installation Subcontractor (1-2 man crew). We're seeking a vinyl window installation subcontractor (1-2 man crew) who has experience replacing windows in residenti...

8h ago

Go to Apply

Acrylic Tub/Shower Installation Subcontractor

Improveit Home Remodeling • Lexington, KY • 8h ago

EXPERIENCED ACRYLIC TUB/SHOWER INSTALLERS ONLY! ImproveIt! Home Remodeling is seeking an experienced acrylic tub/shower installation professional to partner with us as a subcontractor. We don't do tile work or painting i...

8h ago

Go to Apply

CDL-A - Dedicated daytime truck driver

Schneider • Lexington, KY • 9h ago

Trucking & Construction

Dedicated daytime truck driver Average pay: $1,130-$1,390 weekly Home time: Weekly Experience: All CDL holders Overview Haul reefer and dry van trailers. 100% no-touch and 15% drop-and-hook. 10-14 loads per week with 1-5...

9h ago

Go to Apply

Assistant Director of Nursing (RN ADON)

Signature Healthcare • Georgetown, KY • 9h ago

Hospital & Medical

About Us Signature HealthCARE of Georgetown is a 65-bed facility, of which 15-beds are Signature Villa Transitional rehab unit, where personal service is a way of life. The vision, to radically change the landscape of he...

9h ago

Go to Apply

Assistant Manager II

Dollar Tree • Lexington, KY • 10h ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

10h ago

Go to Apply

Fire Sales Specialist

Cintas • Lexington, KY • 12h ago

Sales & Marketing

Requisition Number: 235819 Job Description Cintas is seeking a Fire Sales Specialist for Cintas Fire Protection. Responsibilities include selling our products and services to new customers, generating new business, cold...

12h ago

Go to Apply

REGIONAL DIRECTOR OF FOOD OPERATIONS - CT, RI, MA, NY State

Compass Group, North America • Frankfort, KY • 13h ago

Retail & Hospitality

Morrison Healthcare Salary: 140,000 - 160,000 / year based on experience Other Forms of Compensation: Annual Performance Bonus, Company Car, Flexible Paid Time Off, Benefits, 401K Pay Grade: [[payGrade_obj]] Morrison Hea...

13h ago

Go to Apply

Principal Mechanical Engineer

Oracle • Frankfort, KY • 13h ago

IT & Engineering

Job Description Independently designs and develops mechanical systems including components, enclosures, and packaging, ensuring reliability, performance, and manufacturability. Utilizes advanced computer aided design (CA...

13h ago

Go to Apply

Senior Electrical Designer

CMTA, Inc • Lexington, KY • 14h ago

IT & Engineering

CMTA, a Legence company CMTA ( https://www.cmta.com/ ) is one of the fastest growing engineering firms in the U.S., with nationally recognized expertise in sustainable, high-performance building engineering. We are a col...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)