Director, Account Management (Pharmacy Benefit Management)

RxBenefits • Wilmington, DE • 1h ago

Responsible for leading a Manager of Account Management and a team of Strategic Account Executives with planning and direction, talent acquisition, and Employee Benefit Consultant (BC) / client relationship development with the goal of improving account retention rates and achieving key performance indicator standards. The Director evaluates market changes to identify opportunities to improve Account Management service delivery model to employee benefit consultants and clients. This role requires approximately up to 50% travel for client or EBC facing meetings.

Essential Job Responsibilities Include:

Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards. In coordination with the VP of Account Management and HR, assist in creating career-building development plans for staff. Coach and mentor Strategic Account Executives and Manager of Account Management by observing and providing feedback in order to foster development and success of individuals.

Assists Vice President of Account Management in yearly strategic planning and execution of the plan. Strategize to develop ways to increase client satisfaction and preserve loyalty and market share.

Builds Employer Benefit Consultant (EBC) relationships and maintain proactive outreach to identify changing needs and competitor strategies. This includes scheduling, facilitating and providing follow-up for a minimum of quarterly meetings with preferred EBC relationships.

Partner with Business Development to build EBC relationships. This includes participating in expectations sessions with the EBC and attending finalist meetings as appropriate.

Establishes departmental goals for service delivery measured through key performance indicators (KPI's).

Evaluates team's performance against the KPI's and intervenes with management direction to assist account management team meet and exceed goals.

Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, obstacles and dynamics.

Attend reviews with Strategic Account Executive for development opportunities, at risk clients and new business. Lead the Team Account Retention Planning (TARP) process and focused on saving at risk clients.

Ensure that the Account Management department standards, methods, and process and procedures for client service are followed through working with the Manager(s) of Account Management. This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction.

Partner with Account Management leadership to create policies and procedures for Strategic Account Executives to follow. Revises policies and procedures based upon root cause analysis of issues to prevent recurrence.

Directs Manager(s) of Account Management activities and coaches them on handling issues that require escalation.

Strategic Initiatives: The Director plays a key role in identifying and implementing key initiatives and assists in planning how significant new initiatives are rolled out to our clients and internal teams.

Operational Ease: Participates in new product/service development teams with other functional team leaders to optimize the launch and other revenue driving processes increasing speed to market and ease of using our platform for the teams and our clients.

Identifies operational efficiency opportunities and provides business requirements to assist in the evaluation of the impact of these suggestions.

Assist with marketing programs (surveys, webinars) and participate in internal company marketing and communications (events, recognition, town halls)

All other assigned duties.

Required Skills / Experience:

Bachelor's Degree required

Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience

Capable of interfacing well at all levels within a large organization and client base

Project management, planning, and organizational skills

Excellent verbal and written communication skills

Excellent organization, motivation, leadership and interpersonal skills

High energy, with a strong 'can do' attitude

Thrives in a dynamic, fast paced environment with many simultaneous projects

Preferred Skills / Experience:

Master's Degree preferred

Minimum of 10 years of work experience preferred

RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Similar Jobs

Nurses Needed!

Aveanna Healthcare Formerly Firstaff • Bala-Cynwyd, PA • 9h ago

Hospital & Medical

Families across the area need help from quality nurses. If you are a looking for a great opportunity to care for those who need it most reach out to me at Aveanna Healthcare. All shifts including Per Diem are available a...

9h ago

Go to Apply

Health Technician

Veterans Affairs, Veterans Health Administration • Wilmington, DE • 9h ago

Hospital & Medical

Summary The Wilmington VA Medical Center is recruiting to fill one (1) Health Technician vacancy. The Health Technician will function in Patient Care Services. Responsibilities The Health Technician (HT) possess the educ...

9h ago

Go to Apply

Nurse- LPN

Delta Community Supports • Drexel Hill, PA • 9h ago

Hospital & Medical

Salary Range $30.00 - $35.00 Hourly Job Shift Day Education Level High School Travel Percentage Up to 25% Description Position Description: Licensed Practical Nurse Classification: Non-Exempt Effective Date: March, 2022...

9h ago

Go to Apply

Supervisory Medical Supply Technician- Sterile Processing - Assistant Chief

Veterans Affairs, Veterans Health Administration • Wilmington, DE • 9h ago

Hospital & Medical

Summary The Assistant Chief, Sterile Processing, contributes to the oversight of all supervision, administrative management, and direction of the Sterile Processing Service. The incumbent in this position oversees all de...

9h ago

Go to Apply

School Registered Nurse (RN)

Amergis • New Castle, DE • 9h ago

Hospital & Medical

The School Registered Nurse oversees the application of the nursing process and the delivery of student care in a school setting. The School RN supports the physical, mental and emotional well-being of students within th...

9h ago

Go to Apply

Administrative Assistant- Cardiology

Penn Medicine • West Chester, PA • 1d ago

Hospital & Medical

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this...

1d ago

Go to Apply

Health & Safety Inspector

TRC Environmental Corp. • Exton, PA • 2d ago

Hospital & Medical

About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test...

2d ago

Go to Apply

Director of Nursing

Wellpath • Thornton, PA • 2d ago

Hospital & Medical

You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring...

2d ago

Go to Apply

Registered Nurse

Wellpath • Thornton, PA • 2d ago

Hospital & Medical

2d ago

Go to Apply

Environmental Associate Scientist with Emergency Response Team

Weston Solutions Inc. • West Chester, PA • 2d ago

Hospital & Medical

Description At Weston Solutions, Inc. you will do meaningful work and make valuable contributions. Employee-ownership at Weston is a path to professional growth and access to diverse opportunities in a highly connected c...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)