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Customer Service Representative

Midwest Industrial Rubber Inc. • Reading, PA • 10h ago

Customer Service Representative (CSR)

in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.

Key Responsibilities

Process customer quote requests and purchase orders.

Convert quotes into sales orders.

Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.

Provide customers with product information and transaction support.

Maintain knowledge of products, pricing, policies, and procedures.

Build strong customer relationships to increase loyalty and repeat business.

Meet departmental KPIs and performance targets.

Handle returns (RGAs), credits, and customer complaints.

Support additional projects and responsibilities as assigned.

Required Qualifications

2+ years of B2B customer service experience or a college degree.

Strong verbal and written communication skills.

Strong math, analytical, and technical aptitude.

Ability to work independently and collaboratively.

Experience with:

Salesforce (CRM)

D365 (ERP/MRP)

Order management systems

Proficiency with Microsoft Windows-based software.

Authorization to work in the United States.

Preferred Qualifications

Manufacturing industry experience.

Spanish bilingual skills.

Commitment to continuous learning and product expertise.

Adaptability and resourcefulness in a dynamic environment.

Preferred Qualifications

Manufacturing industry experience.

Spanish bilingual skills.

Commitment to continuous learning and product expertise.

Adaptability and resourcefulness in a dynamic environment.

Core Competencies

The ideal candidate:

Communicates effectively and follows through on commitments.

Is results-oriented and deadline-driven.

Pays close attention to detail.

Prioritizes work efficiently.

Solves problems and provides customer-focused solutions.

Influences outcomes and collaborates across teams.

Demonstrates accountability and integrity.

Challenges the status quo to improve processes.

Delivers exceptional service to key customers.

Strives for excellence and continuous improvement.

Physical Requirements

Primarily desk-based work involving sitting, typing, and communicating.

Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.

Requires close vision and the ability to focus on detailed work.

What AMMEGA Offers

Internal career advancement opportunities.

On-the-job training.

Educational support and continuous learning opportunities.

Access to a global network and world-class team environment.

AMMEGA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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