Summary This position serves as a Program Analyst on the Program Management and Analytics Team within the CHAMPVA, Veteran and Family Member Programs (VFMP), Office of Integrated Veteran Care (IVC). Incumbent is responsible for monitoring the multitude of processes under the cognizance of the Supervisory Program Analyst CHAMPVA Director to ensure health programs are administered efficiently, cost- effectively, and in compliance. Responsibilities Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Duties: Analyzes and evaluates on a quantitative or qualitative basis, the effectiveness of operations, policies, procedures, and other situations to provide improved and cost-effective changes or solutions. Identifies and analyzes data required for use in the management and direction of programs to include developing new or modified administrative program policies, regulations, goals, or objectives. Develops program or administrative reporting systems including the systems specifications, data gathering, analytical techniques, and systems evaluation methodology. Analyzes and evaluates agency functions and activities, to include evaluating proposed changes in mission, operating procedures, and delegations of authority. Determining customer needs using cause analysis, ideal state, historical/trend analysis, and eliciting customer requirements. Ensures business process analysis is utilizing the existing facts and data correctly in a manner best suited for desired outcomes. Evaluates internal processes, identifies deficiencies, and recommends system resolutions and improvements. Performs data gathering, investigation, and examination of historical, predictive, and trend analysis. Provides insight regarding the most advantageous approaches to program and policy implementation by leveraging data and analysis. Determines availability of data, collects the data, analyzes it, processes it, and determines its best use, and understanding how data applies to the task at hand. Compiles results and recommendations, prepares reports, and presents briefings to leadership. Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of data in meeting established organizational goals and objectives. Evaluates, advises, and provides recommended courses of action to leadership on the organization, methods, and procedures for operational decision making. Plans and conducts studies, analyzing findings and making recommendations on substantive operating programs. Work Schedule: Monday- Friday 8:00 a.m.- 4:30 p.m. Compressed/Flexible: Available Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst/PD12889A and PD02889A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Note: Career Transition Assistance Plan (CTAP) eligibility does not confer promotion eligibility. To qualify under CTAP, applicants must apply to positions that are at the same grade or pay level as their permanent position of record, with a representative rate no higher than that of their current grade or pay level. You may qualify based on your experience and/or education as described below: Specialized Experience at the GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applied qualitative analytical techniques to assess program operations and evaluate organizational effectiveness. Utilized quantitative analytical methods to interpret data, measure performance, and identify operational deficiencies Supported the review of program processes by gathering and examining data to help identify potential gaps, trends, and underlying issues. Assisted in using Structured Query Language (SQL) to support the development and upkeep of dashboards Assisted with data mining activities supporting basic analysis and reporting needs OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree OR, 2 full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond undergraduate level education. Specialized Experience at the GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applied a wide range of qualitative analytical techniques to evaluate organizational effectiveness. Utilized quantitative analytical methods to interpret data, measure performance, and identify operational deficiencies. Identified gaps, trends, and root causes within program processes through comprehensive analysis. Utilized Structured Query Languages (SQL) programming language to build and maintain dashboards. Applied maintenance and troubleshooting techniques to identify root causes of dashboard failures and outages. Demonstrated proficiency in data mining and working with relational databases to extract, analyze, and interpret complex data sets in support of operational and analytical needs. Presented conclusions and recommendations to operating and management officials based on thorough analysis and evaluation of data OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR, 3 full years of progressively higher level graduate education leading to such a degree OR, LL.M., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
