Description
Looking for an opportunity to build expertise in a unique and growing area of financial services?
Valley Credit Union is seeking a Specialty Banking Coordinator to support our specialty banking program, with a focus on cannabis-related business members. This position combines member service, relationship building, organization, and compliance support in a role where no two days may look exactly the same.
As the Specialty Banking Coordinator, you'll help guide business members through onboarding and ongoing program requirements, assist them with Green Check Verified, coordinate documentation and follow-up, and serve as a key connection between members, Compliance, and other areas of the Credit Union. You'll also have the opportunity to help improve processes, resources, and the overall member experience within the program.
We're looking for someone who is detail-oriented, comfortable managing multiple priorities, communicates well, and enjoys helping people navigate processes and requirements. Financial institution, business banking, compliance support, onboarding, cannabis banking, cannabis operations, or other highly regulated industry experience may all provide a strong foundation for the role.
You do not need to be a cannabis banking expert on day one. If you have relevant experience, strong attention to detail, a willingness to learn, an interest in developing expertise in specialty banking, and the chance to serve your community, we'd love to meet you! Apply today to start your journey with Valley Credit Union.
VISION STATEMENT
Building relationships with people in our communities.
MISSION STATEMENT
Uniting to achieve your dreams.
Position Summary
The Specialty Banking Coordinator supports the Credit Union's cannabis banking program by serving as the primary point of contact for routine cannabis-related business member needs, coordinating onboarding and ongoing documentation, and helping members understand and satisfy program requirements. This position works closely with Compliance and other Credit Union departments to ensure information is timely, complete, accurate, and available for Compliance review while providing knowledgeable and responsive member service.
The Specialty Banking Coordinator performs program administration, member support, information gathering, preliminary review for completeness and consistency, and issue escalation. This position does not make final compliance determinations; approve or deny accounts, exceptions, or risk ratings; determine whether a Suspicious Activity Report should be filed; authorize account restrictions or closures; or independently validate its own work. These responsibilities remain with the VP Compliance and Risk or other authorized Compliance personnel.
Requirements
ESSENTIAL DUTIES
Assist prospective cannabis-related business members throughout the onboarding process, including collection and preliminary review of required documentation for completeness.
Provide hands-on assistance to cannabis-related business members with Green Check Verified, including onboarding, ongoing use, documentation submission, and routine troubleshooting.
Maintain regular and proficient use of the Green Check Verified platform as it relates to cannabis member onboarding, monitoring support, documentation, follow-up, and reporting.
Serve as the primary point of contact for routine program, documentation, Green Check, and servicing questions. Refer sensitive, interpretive, or decision-based compliance matters to authorized Compliance personnel.
Track outstanding documentation, licensing, ownership information, sales data, and other required information; assist members with reporting material business changes; complete timely follow-up; and document those efforts.
Conduct a preliminary review of member-submitted information for completeness and internal consistency. Identify discrepancies, missing information, or potential concerns requiring member follow-up or escalation to Compliance.
Support ongoing cannabis account reviews by gathering documentation, coordinating member responses, organizing records, and maintaining accurate and confidential records of communications, requests, follow-up efforts, and escalations in approved systems.
Maintain working knowledge, appropriate to the position's assigned responsibilities, of applicable state and federal laws, regulations, regulatory guidance, Credit Union policies, and industry developments affecting cannabis banking and cannabis-related businesses.
Communicate applicable Credit Union program requirements, assist members with providing required information, and refer interpretive or decision-based questions to authorized Compliance personnel.
Recognize potential indicators of unusual activity, compliance concerns, material changes in member operations, or possible policy violations and promptly escalate them without independently investigating, resolving, or clearing the concern.
Support the development and maintenance of cannabis banking procedures, member guidance, FAQs, training materials, forms, checklists, and internal resources.
Identify recurring member issues, operational challenges, control gaps, and opportunities to improve cannabis onboarding, servicing, Green Check processes, documentation quality, and overall program efficiency.
Coordinate with Compliance and other Credit Union departments as necessary to resolve cannabis-related member questions, documentation issues, system matters, and operational concerns.
Collaborate with Community Engagement and Business Development on appropriate outreach to prospective cannabis-related business members. Explain program requirements and set clear expectations without promising account approval or representing that completion of documentation guarantees acceptance.
Participate in cannabis program training, meetings, audits, examinations, quality-control activities, and process-improvement initiatives as requested.
Protect confidential member, business, and Credit Union information and comply with all information security, privacy, records retention, and Bank Secrecy Act requirements applicable to the position.
Perform any additional duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
Ability to perform job functions independently or with limited supervision and work effectively either independently or as part of a team.
Working knowledge of financial institution operations, business account onboarding, customer due diligence, documentation standards, and cannabis banking concepts, or the ability to develop that knowledge quickly.
Ability to learn and maintain proficiency with Green Check Verified, Microsoft Office programs, and other Credit Union systems used for documentation, communication, monitoring support, and reporting.
Ability to demonstrate high levels of accuracy and attention to detail when reviewing documents, data, licensing, ownership information, and member activity.
Ability to identify missing or inconsistent information, recognize matters requiring escalation, and avoid making decisions outside assigned authority.
Ability to communicate clearly and professionally with individuals inside and outside the organization for the purpose of giving and obtaining information, explaining program requirements, coordinating follow-up, and advising or referring.
Ability to establish priorities, set goals, meet recurring deadlines, maintain organized records, and effectively manage multiple, simultaneous, and changing priorities.
Ability to exercise courtesy, tact, diplomacy, sound judgment, and a high level of member service when working with cannabis-related business members and internal partners.
Ability to exercise the highest level of discretion, internally and externally, with confidential member, business, regulatory, and Credit Union information.
Summary
RESPONSIBILITIES & EXPECTATIONS
Demonstrate and consistently follow Valley's Cultural Beliefs:
Own It - accountable for work / achieving goals
Know It - knowledgeable of products and services to help members
Find a Way to Say YES - focus on what we can do
Come Together - work well with others / share knowledge
Community Servers - positive ambassador
Relationship Matters - develop and maintain positive relationships.
Know and understand the mission and vision of the Credit Union. Strictly adhere to the Credit Union's policy of confidentiality, security, professional conduct, and dress.
Maintain a professional image when working with members and coworkers.
Maintain current knowledge of all rules and regulations and perform at all times in compliance with laws and regulations relating to the position and Credit Union.
Develop a thorough knowledge of Valley's products and services in order to explain and promote them to members and nonmembers based on their needs.
Maintain absolute integrity and high sense of ethical behavior, both on and off the job.
Serve as a representative of the Credit Union by participating in community and civic functions and professional organizations.
SERVICE STANDARDS
Create a positive and personal experience at each touch point.
Greet all members with a genuine smile.
Provide my member with fast and efficient service.
Be professional in all aspects of my service.
Ask my member what else I can do for them.
Stand up to greet my member and walk them into my office if applicable.
Shake my members hand, when appropriate.
Thank my member by name and walk them to the door, when appropriate.
Be knowledgeable so that I may provide solutions for members that exceed their expectations.
Learn our product and services so that I can educate our members.
Listen to the member and suggest products that would most benefit them.
Be a positive co-worker.
Help my co-workers whenever I can.
Be positive and provide encouragement.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES
This position does not have any supervisory responsibilities.
EDUCATION and/or EXPERIENCE
High school diploma or general education diploma (GED); and a minimum of two years of related experience in a financial institution, business banking, compliance support, account onboarding, cannabis banking, cannabis operations, or another highly regulated industry.
Previous financial institution experience and experience with Green Check Verified from either the financial institution or business-user perspective preferred. A combination of education and experience that provides the knowledge, skills, and abilities required for the position may be considered.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and/or stand; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Able to routinely perform work on computer for an average of 6-8 hours per day, as necessary.
