Debit Card Dispute Specialist Remote

FIRST AMERICAN BANK • Kenosha, WI • 1h ago

JOB REQUIREMENTS: Debit Card Dispute Specialist - Remote Org Structure :
Job Posting Location Kenosha, WI - 7027 Green Bay Rd Category Operations
Type Regular Full-Time Minimum Pay USD \$24.04/Hr. Maximum Pay USD
\$26.92/Hr. # of Openings 0 Work Arrangement Fully Remote Job
Description First American Bank was founded in Chicago, and over the
years has expanded throughout Wisconsin and Florida. As the largest
privately held bank in Illinois, we now have over 60 locations and
assets of \$8+ billion. We are a community bank at heart with
international expertise, traditional values, and a forward-looking
philosophy. Our employees have the experience and vision to meet the
needs of savers, borrowers, and businesses in the 21st century. First
American Bank can offer employees a level of visibility, career growth,
and stability that is difficult to find in many larger corporations. The
Debit Card Dispute Specialist hourly (non-exempt) position investigates
and resolves debit card and Zelle disputes by researching and monitoring
cases to ensure Regulation E compliance, reviewing chargeback statuses,
and handling unposted cardholder items. Additionally, this position
monitors a variety of reports and performs general research tasks
related to debit card operations. DUTIES & RESPONSIBILITES Investigate
and resolve debit card disputes by researching and monitoring cases
while ensuring Regulation E compliance is met. Review reports for
chargeback statuses. Research cardholder unposted items and prepare
checks as needed. Comply with REG E, MasterCard rules, Network rules,
and internal policies and procedures. Process Zelle dispute claims.
Ensure claims are processed according to all policies, procedures, and
regulatory requirements. Prepare the MasterCard Billing Reports (MCB).
Prepare end-of-the-month status reports. Monitor the Account Data
Compromise alerts. Warm cards that were reissued due to the alerts.
Perform general research tasks related to debit card operations as
needed. Conduct and complete additional assignments/projects as
designated by management. QUALIFICATIONS High school diploma or
equivalent required. Minimum one year of experience in banking or
bank-related field required. Previous experience in debit/credit card
operations and balancing/account reconciliation preferred. Must be
professional, comfortable speaking with external and internal contacts
with a demonstrated ability to tailor the message appropriately to the
audience and situation effectively. Demonstrated ability to convey
thoughts and ideas effectively and succinctly via written formats,
including emails, letters, and electronic platforms. Maintain
professional standards relating to spelling and grammar. Maintain
credibility through professional demeanor, appearance, and presence by
modeling... For full info follow application link. First American Bank
is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F254A2A6B1624FB8

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