Senior Teller I

Westfield Bank • Springfield, MA • 6h ago

Senior Teller I Department: Liberty Street Branch Job Status: Full-Time
FLSA Status: Non-Exempt Grade: 6 Reports to: Branch Manager Amount of
Travel Required: Local Travel as Needed Positions Supervised: Tellers
(in Head Tellers absence) POSITION SUMMARY Assists the Head Teller in
supervising the teller line. A level 1 branch is based on teller staff
FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash
Limits and Business Deposit Volumes. Processes various transactions to
provide prompt and quality service to present and potential customers.
ESSENTIAL FUNCTIONS --Adheres to established Westfield Bank customer
service standards. --Applies the Westfield Bank Service and Sales
Process during customer interaction to acquire and enhance customer
relationships if applicable. --Provides information regarding bank
products to all potential customers both retail and commercial.
--Assists in supervising the teller line by: o Allocating and
coordinating the work flow in the absence of the Head Teller. o Guiding
and advising subordinates in the more complex phases of their work. o
Training new employees. --Provides backup coverage to open or close a
branch location only when the lobby is not accessible to customers at
the time unless otherwise approved by Branch Administration to do so
when the lobby is accessible. --Proves cash drawer at end of day.
--Meets assigned referral goals through referral of bank products and
services to meet customers banking needs --May open new accounts as
needed. --Balances ATM. --Maintains security of cash vault.
--Performs quarterly cash audits in the absence of the Head Teller.
--Independent performance of all teller transactions and night deposit
bags. --Must complete BSA, AML, and other Regulatory and Continuing
Education as assigned. --Must adhere to all bank and regulatory
policies and procedures specific to position. --Performs additional
duties as requested. POSITION QUALIFICATIONS Competencies
--Adaptability/Flexibility --Customer Relations --Decision Making /
Judgment / Job Knowledge --Quality Education/Experience/Skills --High
School Diploma or GED required. --Minimum of 6 months of previous cash
handling and customer service experience preferred.

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