Head Teller I

Westfield Bank • Huntington, MA • 5h ago

Position: Head Teller I Huntington, MA \$22.61 - \$34.18 Hourly
Position: Head Teller I Department: Retail Banking Job Status: Full-Time
FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager Amount of
Travel Required: Some travel Positions Supervised: Tellers and Senior
Teller POSITION SUMMARY Supervises the teller line of a small branch. A
level 1 branch is based on teller staff FTE, Deposits, Teller
Transaction Volumes, Teller Referral Goals, Cash Limits and Business
Deposit Volumes. Processes various transactions to provide prompt and
quality service to present and potential customers. ESSENTIAL FUNCTIONS
Adheres to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer
interaction to acquire and enhance customer relationships if applicable.
Supervises the teller line by: Allocating and coordinating the work
flow. Guiding and advising subordinates in the more complex phases of
their work. Training new employees. Monitors regulatory compliance.
Helps to ensure operational excellence. Provides backup coverage to
management team. Responsible for maintaining security and supply of cash
vault. Performs teller administrative duties such as auditing tellers,
money supply at teller stations, and attendance records. Oversees teller
work for adherence to bank policy and compliance. Proves cash drawer at
end of day. Leads the teller team to refer bank services and meet
assigned sales goals through the sale of bank products and services to
meet customers banking needs. Balances ATM. Maintains security of cash
vault. Performs semi-annual cash audits. Must complete BSA, AML, and
other Regulatory and Continuing Education as assigned. Must adhere to
all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested. POSITION QUALIFICATIONS
Competencies Customer Relations Decision-Making/Judgment Job Knowledge
Management Effectiveness Leadership Quality Education/Experience/Skills
High School Diploma or GED required. 1 year experience as a Senior
Teller preferred. Previous supervisory experience preferred. Ability to
lead others.

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