Client Experience Coordinator - The Landmark, NYC

Tiffany & Co. • New York, NY • 1h ago

The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand's heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.

Provide highest level of client service

Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.

Share appropriate Tiffany and Co. history, product information and servicing offerings

Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests

Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points

Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City

Develop and manage high net worth client experiences while visiting the Landmark

Manage schedule of multiple private spaces within the Landmark

Manages client appointments flowing through our booking platform Booxi and email inbox.

Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.

Collect, analyze and report customer feedback and trends to Client Experience Manager/Director.

Ensures the store environment is welcoming, well-organized and aligned with the brands image and standards.

Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions.

Partner with Functional Landmark teams

Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients' needs

Ensures effective communication between all departments to ensure smooth execution of client experience programs

Partner with Client Experience Manager/Director to set and maintain standards for hosting moments

Coordinate client events to engage existing clients and attract new ones

Support Client Experience Department on an as-need basis

Lead internal tours of the Landmark when needed

Support training of in-Store client experiences and protocols for new employees

Monitor the customer experience and coach the team to improve service standards when necessary.

Skills and Competencies

Exceptional Communication skills: verbal and written

Proven experience networking in and around New York City

Event and catering management

Expertise in coordinating car and travel arrangements

Creation of detailed itineraries

Ability to create memorable bespoke experiences

Meticulous attention to detail

Organizational and time management skills

Entrepreneurial, flexible and independent

Possess strong commitment to team environment and collaboration

Strong sense of urgency

Required Experience

10+ years of luxury hospitality experience

Multi-Lingual profiles preferred

Strong existing relationships with luxury hotels and restaurants both domestically and globally

Proven experience working with VIC Clients

Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

Job Identification : 63824

Job Category: : Retail

Assignment Category : Regular Full-time

Remote Positions : No

Professional Experience : Minimum 3 Years

Equal Opportunity Employer

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