The Massachusetts Department of Public Health (DPH) is looking for aManager of Internal Communications and Special Projects. This role provides strategic communication direction, guidance, and support throughout the Department to meet the wide-ranging and evolving communication needs. Key activities for this role involve leading the development and implementation of support and systems for internal and external communications, including but not limited to writing, editing, and production of resources and materials for Department or bureau use; technical assistance and guidance to program staff involved in disseminating information internally and to the media and public; and supporting the Office of Communications, Executive Team, and Commissioner in responding to urgent and/or sensitive issues needing strategic communications support. They also maintain the DPH Communications guidelines and communications standards. The Manager of Internal Communications and Special Projects is also responsible for overseeing review of media-related and non-routine public records responses. The Manager is responsible for DPH's internal intranet, Info Hub and chairs the Info Hub advisory Team. The Manager also chairs the DPH website accessibility team. Duties and Responsibilities (these duties are a general summary and not all inclusive): Plan, develop and deliver internal messaging that informs and educates DPH staff about issues, initiatives, and information relevant to the Department and its work, including urgent communications, all-staff messages, emails, the monthly DPH Insider newsletter, and meeting presentations. Prepare a wide range of communication materials (e.g., talking points, speeches, fact sheets, website text, PowerPoint presentations, and briefing documents) as requested, and in alignment with DPH mission, values, equity principles and goals. Manage email platform for distribution of key internal messaging, including list maintenance and analytics tracking, and recommend and implement enhancements to increase engagement. Provide oversight of InfoHub, Sharepoint content and structure and regularly post relevant news and updates. Chair InfoHub Advisory Team. Collaborate with and advise executives, managers, and staff throughout the Department in identifying, developing, and responding to urgent and/or ongoing communication needs, especially supporting teams with limited or strained capacity. Serve as primary communications liaison with the Office of Preparedness and Emergency Management (OPEM) to support its communications needs including during public health emergencies and crises. Provide technical assistance to DPH bureaus/offices/programs/hospitals/staff to improve communications and marketing efforts across the Department. Serve on internal planning committees that request or need communication support. Draft talking points, remarks, quotes, and PowerPoint presentations for Commissioner and Executive Team members' external speaking engagements. Oversee Office of Communications review and approval of media and nonroutine public records responses. Develop materials, such as talking points, presentations, quotes, fact sheets, and web content, and update key materials, such as "DPH at a Glance," annually. Review communication materials to check that they meet the high standards of the Office of Communications and all EOHHS and DPH requirements including accessibility. _Preferred Qualifications:_ Ability to work in an extremely fast-paced environment, responding to daily communication requests, following up in a timely way, managing multiple requests and competing deadlines regarding a wide variety of topics and priorities. Ability to write concisely, to express thoughts clearly, to develop ideas in logical sequence, and to tailor tone and content to a variety of audiences. Experience with gathering information, developing materials, and editing content for a variety of formats, including PowerPoint presentations, fact sheets, talking points, etc. Ability to present complex information to a variety of audiences (ranging from subject matter experts to the general public) by using a variety of formats (e.g., written articles, social media, oral presentations, etc.). Demonstrated ability to establish, build, and maintain positive relationships throughout a multifaceted organization. Demonstrated ability to coordinate efforts of diverse groups. Demonstrated project management skills, including experience developing tracking tools, guiding staff through project plans, etc. Demonstrated ability to manage multiple priorities and competing agendas. Awareness of strategies for using health education materials to connect with difficult-to-reach populations. Knowledge of the principles and practices of effective health communications, including accessibility considerations. About the Department of Public Health: The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems. More information can be found at:MA Department of Public Health /Pre-Hire Process:/ A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4 MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services Organization: Department of Public Health Title: Internal Communications and Special Projects Manager Location: Massachusetts-Boston-250 Washington Street Requisition ID: 2600065F
