Universal Banker

Foresight Bank • Loves Park, IL • 3h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13717244

03/18/2025 Sensitive Content

Position Description

Position: Universal Banker

Reports To: Branch Manager

FLSA Classification: Non-Exempt

Organization Overview:

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in

the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial

Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the

Federal Reserve.

Position Summary:

The Universal Banker role splits their time between the teller line, opening new accounts and other

duties as assigned. Responsible for providing outstanding customer service when assisting customers to

determine what products and services best meet the customers needs when opening new deposit

accounts. Responsible for ensuring customer transactions are handled in a prompt, professional

manner, following company policies and procedures. Provide additional operational support for

compliance and other reporting activities as needed.

Primary Responsibilities:

Customer Experience

a. Provide the internal and external customer with superior customer experience including

friendly demeanor, can-do attitude, and willingness to always help whether on the

phone or in person.

b. Follow-up with customer in a timely manner

c. Provide accurate information

d. Establish a rapport with the customer
Performs a variety of bank transactions including checking, savings, and loan transactions to

maintain the efficient operation of the bank.
Verifies checks and other items for proper endorsement and negotiability; verifies signatures

and account balances; reconciles checks and cash for deposits; records and processes night

deposits, bank by mail transactions, and change orders.
Balances and maintains a cash drawer by reconciling transactions and verifying beginning and

ending cash totals; ensures actual cash count matches teller system balance; researches any

balancing errors; monitors cash level of drawer and branch within established limits.
Assist in the daily balancing of vault and coin machine as needed
Satisfy all consumer customer service requests including but not limited to wires, notary

services, disputes, signature card changes, and online banking (mobile banking), check orders,

issuing debit cards, etc.
Provide back up to the personal banker for deposit Accounts New & Existing

a. Assess the needs of the customer by asking the appropriate questions and building

customer rapport.

03/18/2025 Sensitive Content

b. Promote and cross sale bank products and services that fit the customers needs with a

solutions-based approach.

c. Open all @types of new accounts to include but not limited to all consumer and small

business

d. Follow-up with clients on a regular basis to ensure proper onboarding and relationship

building

e. Prepare and compile new customer documentation to ensure accuracy and adherence

to policy and procedure

f. Follow all compliance guidelines by properly informing clients of the disclosures.

g. Coordinate with Deposit Shared Services, eBanking, Quality Assurance and BASE in

resolving customer needs.

h. Perform account maintenance and close accounts upon customer requests
Meet and exceed established sales and referral goals by explaining & promoting bank & partner

products and services.
Perform general office duties such as opening and closing the branch, answering main branch

line, adhering to branch standards, scanning, etc.
Assistant in training needs of team members
Assist other staff members with projects as needed.
Understands the confidential nature of the banking industry and adheres to company policies

and procedures for protecting customers private information.
Maintain compliance with and adhere to all state and federal regulations and bank policies and

procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment

Act, and EEO/AA/Fair Employment Practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.

Competencies:

Customer Service: Manages difficult or emotional customer situations; Respond

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