Restaurant Associates
Position Title: Catering Operations Manager - Boston, MA
Salary: $75,000 - $85,000/ year
Other Forms of Compensation: Comprehensive Benefits Package
Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A **!
Job Summary:**
The Catering Operations Manager will lead the flawless execution of sophisticated on and off-premise events for a premier conference center operation in Boston, MA . This highly visible role is responsible for delivering exceptional, white-glove hospitality experiences while ensuring every event reflects the highest standards of service, quality, and attention to detail.
The ideal candidate is an organized, client-focused hospitality professional with a proven ability to manage multiple high-profile events simultaneously. Success in this role requires outstanding communication, meticulous planning, and seamless coordination across culinary, operations, vendors, and client stakeholders. You will build trusted client relationships, anticipate needs, and deliver memorable event experiences through exceptional presentation, operational excellence, and a polished, hospitality-driven approach. Additionally, you will be expected to have excellent client skills in presentation and marketing ability.
Key Responsibilities:
Consults clients as to scope, expectations, setting, menu, collateral, and entertainment to have a successful and appropriate event within the client's budget
Plans menus in consultation with the clients and chefs
Negotiates individual vendor contracts
Delegates to, and ensures that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager
Recruits, interviews, selects, and trains permanent and casual staff
Organizes, leads and motivates the catering team
Plans staff and event schedules
Maintains and develops accurate financial and administrative records
Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events
Assesses contract requirements and ensures satisfaction with the services delivered
Performs final review and assessment of catering events to determine if they meet performance and quality standards
Resolves customer concerns and ensures timely customer payment
Preferred Qualifications:
3-5 years of experience in a hospitality management environment (preferably in an off-premise catering environment)
Hands-on experience supporting catering events in a high-volume setting
Demonstrated ability to lead in a client-focused, hospitality-driven environment with an entrepreneurial mindset and a proven track record of driving business growth, operational excellence, and long-term client partnerships.
Operationally savvy industry professional with demonstrated leadership in managing people, events, and the overall guest experience
Strong organization, time management, and team motivation skills are essential for success in this role
Ability to work independently with little direct supervision
Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff
Ability to respond effectively to continuously changing demands
Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting
Effective use of discretion to problem solve in a fast-paced environment
Excellent negotiating skills
Ability to establish credibility with senior culinary professionals
Human Resource experience including hiring, training, mentoring and development
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Restaurant Associates are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\RA.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\RA.pdf
Req ID: 1571364
Restaurant Associates
NANCY M TEIXEIRA
[[req_classification]]
