CUSTOMER SERVICE REPRESENTATIVE

PATZ CORPORATION • Pound, WI • 1w ago

JOB REQUIREMENTS: Analyze, interpret, and process customer orders, inquiries, correspondence, and phone calls varying broadly in nature and scope, including but not limited to shipping status, delivery dates, shipping rates, order changes, cancellations, complaints, and adjustments while adhering to Patz policies and procedures. Essential Job Duties: Provide exceptional service to our customers. Process customer ordersincluding order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing. Requires excellent oral and written communication skills and proficiency with data entry while maintaining accuracy in a fast-paced environment. Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck. File damage and shortage claims with shipping companies on behalf of customers. Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies. Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data. Assist and/or back-up others on the Customer Service team and other departments as needed. Maintain department procedures and reference manuals. Assist in the coordination and organization of office projects. Look for ways to increase savings, efficiency, and productivity. Manage multiple projects and multitask in an organized manner to meet deadlines. Enter Customer Acceptance Certification/Warranty Registration forms. Assist with dealer contract file maintenance. Perform other related duties as assigned. ** OTHER EXPERIENCE AND QUALIFICATIONS: Proficiency with Microsoft Office software programs such as Word, Excel, and Outlook preferred. General knowledge of logistics and geography is beneficial. **\ APPLICATION INSTRUCTIONS: Apply In Person: *All applicants must complete a Patz Corporation application to be considered.*\ For an application visit our website at http://patzcorp.com/company/careers/, stop by the office, or call us at (920) 897-9237 for assistance. You may email a company application to careers@patzcorp.com, fax to (920) 897-3215, mail, or drop off in-person. Patz Corporation Attn: Human Resources 917 Business 141 Pound, WI 54161 Other: *\All applicants must complete a Patz Corporation application to be considered.*\ Please apply online: https://patzcorp.com/careers/

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