Bank Teller

The Croghan Colonial Bank • Bellevue, OH • 4h ago

Teller - Bellevue, OH (full-time, on-site):

About The Job -

Responsible for providing an exceptional, professional and courteous customer experience while processing a wide variety of transactions. Accurately processes transactions following established policies, procedures and compliance. Consistently utilizes knowledge of CCB products and services to actively identify customer solutions and opportunities to refer to other team members or business partners for outreach.

Hours -

Monday - Friday 8:15 a.m. - 5:00 p.m.

Saturday Rotations 8:45 a.m. - 12:00 p.m. every other week (half day off throughout the week)

Position shares time with Monroeville location as needed

Essential Job Duties --

Professionally and accurately processes a wide variety of transactions in accordance with bank policy:

Reviews transactions for proper ownership, authorized signatures, current POA's, endorsements, availability of funds and no red flags present

Only accepts checks for cashing that are within bank policy limits and utilizing "know your customer" for both the safety of the customer and the bank

Performs accurate cash verifications on all deposits, withdrawals and exchanges

Processes commercial and personal deposits, withdrawals, loan and credit card payments in person, over the phone, by mail or night depository

Fulfills customer requests for cashiers checks, U.S. Savings Bonds, and cash advances on credit cards, etc.

Gathers appropriate information to process the closure or payoff of all deposit and loan products

Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc.

Utilizes product knowledge to identify and refer customer solutions.

Maintains thorough knowledge of consumer and business products and services

Fluent in all digital products

Actively listens to customer needs and seeks opportunities to refer customers to other team members or business partners for outreach

Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience.

Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized.

Professionally handles customer complaints and seeks approp

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