Hybrid
Chicago, IL United States of America
Full time
R49489
C.H. Robinson is looking for a Manager, Key Account Management to join our team. In this role you will lead a team of employees who directly support your aligned customer portfolio. This dual role blends direct account ownership with people leadership. You will be responsible for coaching, performance management, and strategic oversight to enhance team effectiveness and drive customer outcomes. You will collaborate cross functionally to align internal resources, remove barriers, and deliver scalable, high-quality services. This is a great opportunity to leverage your knowledge of the transportation and logistics industry, along with C.H. Robinson's services, technology, and processes, to retain and grow strategic accounts through integrated, multi-service solutions and strong senior customer relationships.
The deadline to apply is Friday, September 25, 2026 at 4:00pm CST __
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Strategic Account Oversight
Own the commercial growth strategy and long-term success of a portfolio of strategic customer accounts
Build and maintain senior-level relationships with customer stakeholders to align on goals, challenges, and opportunities
Guide Account Managers in identifying and executing on account expansion opportunities
Monitor account performance and health using internal tools and customer feedback to drive proactive planning
Align account strategies with broader organizational objectives and market trends
Business Development and Customer Growth
Own the account growth strategy and partner with the team to execute expansion plans across products, services, and geographies
Engage with senior customer stakeholders to uncover long-term opportunities and align growth strategies with their evolving needs
Support team members in identifying, qualifying, and advancing new business opportunities within their accounts
Guide the development of multi-service solutions that meet customer objectives and create long-term value
Participate in high-value negotiations and solution design, providing strategic oversight and escalation support
Use data, digital tools, and market intelligence to inform growth planning and customer conversations
Customer Experience and Advocacy
Serve as the escalation point for strategic customer issues that require cross-functional coordination or executive engagement
Partner with internal teams, including operations, product, pricing, capacity, and technology, to align resources and resolve barriers
Ensure customer feedback and long-term needs are translated into actionable improvements across departments
Champion digital adoption and analytics-driven decision-making across the account team to enhance the customer experience
Represent the customer perspective in cross-functional initiatives that impact service delivery and process improvement
Support Account Managers in building strong day-to-day relationships that drive loyalty and satisfaction
Financial Accountability and Process Efficiency
Provide strategic oversight of account profitability, volume trends, and commercial performance across the portfolio
Coach team members on financial drivers and help them understand how pricing, cost-to-serve, and revenue impact account health
Ensure team compliance with internal financial processes, including billing, contract management, and pricing governance
Partner with internal stakeholders to identify process improvements and drive cost optimization for customer accounts
Monitor risk indicators and escalate systemic financial issues or misalignment as needed
Team Leadership and Development
Coach team members on business development, strategic selling, and solution design
Conduct regular one-on-ones, provide timely feedback, and support individual development plans
Leverage the Account Management Routine (AMR) process to assess team performance and account health
Support team members through complex deals by providing strategy guidance and internal navigation support
Drive accountability by tracking progress against growth, retention, and customer satisfaction goals
Identify skill gaps and develop tailored development plans to build capability and readiness
Support succession planning by identifying and developing future leaders within the team
QUALIFICATIONS
Required:
High School diploma or GED
Minimum 5 years of experience in sales and/or account management
Minimum 2 years of leading and managing teams?
Site Specific: Fluent in Spanish and English (written and verbal)
Preferred:
Supply chain, Logistic or Transportation knowledge
Bachelor's degree from an accredited college or university
Proficient in Microsoft Office Suite of Programs
Strong leadership skills in order to motivate, develop, empower, and energize others
Demonstrates and drives a data driven approach
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Values a diverse and inclusive work environment
NOTE: Promotion to this role may require successfully completing an internal assessment process; discuss details with your leadership.
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$75,700.00 - $158,340.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
