Customer Service Representative

Robert Half • Billerica, MA • 48min ago

Description We are looking for a Customer Service Representative to join our team in Billerica, Massachusetts in an onsite contract-to-permanent role. This position supports service and sales operations by handling customer inquiries, coordinating administrative tasks, and keeping quote and order information accurate across multiple systems. The ideal candidate is comfortable in a fast-moving environment, can manage several priorities at once, and is eager to learn new processes with limited supervision.

Responsibilities:

Support back-office service and sales activities by preparing and updating quotations for service work, depot requests, and customer orders.

Monitor open quotes and inquiries, follow up with customers or internal teams as needed, and close completed or expired records accurately.

Process customer and sales team requests, including order status updates, delivery information, tracking details, and general account support.

Enter and maintain information across Excel and internal customer management systems, ensuring data is routed to the correct teams and kept up to date.

Assist with return authorization activities by reviewing open cases, coordinating shipment-related steps, and resolving outdated records.

Respond to inbound customer contacts professionally while also supporting outbound follow-up related to quotes, service inquiries, and open opportunities.

Help the team stay organized by taking on clerical and administrative work that supports day-to-day operations in a high-volume setting. Requirements - Previous experience in customer service, call center support, retail service, or a similar fast-paced customer-facing environment.

Ability to manage multiple tasks at the same time and adjust quickly as priorities shift throughout the day.

Working knowledge of Microsoft Excel for tracking and reviewing information; advanced formulas are not required, but the ability to navigate spreadsheets is important.

Comfortable learning and using several systems and tools to locate, update, and share accurate information.

Strong communication skills with the confidence to ask questions, seek clarification, and collaborate with team members.

Experience handling inbound and outbound customer communication, order entry, or order status support is preferred.

Dependable, adaptable, and motivated to grow in a role that requires initiative and a team-oriented mindset. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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