Fulfillment Center - Organize fulfillment center to ensure the warehouse is stocked and ready for on-line sales each term. Work in fulfillment center with the Textbook Coordinator and other staff to ensure successful processing of all textbook orders, sales, returns, and miscellaneous transactions.
Organize fulfillment center in a fashion that is easy to access the necessary textbooks and materials to fill online order each term.
Ensure smooth day to day operations during ordering rushes each term.
Manage the order fulfilling cycle. Printing orders, filling order, shipping and returns.
Order and stock necessary packing/shipping materials.
Work closely with textbook coordinator on materials and textbooks in stock, out of stock, and on back orders during book sales rush.
Work with the Textbook Coordinator on the shipment schedule of textbook and materials. Follow through with entire staff to ensure shipments are received timely and accurately.
Work with entire store staff to ensure student orders are being processed in a timely and accurate manner.
Work with students on troubleshooting orders and order problems.
Assist in printing PSEO packing slips and matching with student fee statements in preparation for billing. Ensure class schedule and book orders are accurate.
Investigate and resolve problems with PSEO order errors in a timely fashion to ensure accurate contract billing.
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Attend meetings and training sessions as required.
Uphold and follow policies and procedures.
Minimum Qualifications
Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
Skill in customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.
Knowledge of computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
Skill in document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.
Ability to use math sufficient to compare deliveries to invoice statements as well as maintain accurate inventories.
Ability to move and/or transport items weighing up to 25 pounds on a regular basis.
Ability to work in a seated or standing position for extended periods of time.
Preferred Qualification
Knowledge of all Minnesota West Community and Technical College academic programs.
Skill in customer service sufficient to contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other concerns.
Time management skills to meet bookstore yearly cycle deadlines.
Demonstrated experience working in Integrated Student Record System (ISRS) or similar accounting software.
Demonstrated experience working in Missouri Book Service (MBS) or similar bookstore software.
Ability to work independently as well as an effective member of a team.
Ability to communicate with students, parents, faculty and staff in a second language, other than English.
Other Requirements
You must apply online and attach an electronic cover letter and resume to your online application in order to be considered for this position.
?All applicants must be able to lawfully accept employment in the United States at the time of employment.
?In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check
Work Shift (Hours / Days of work)
Monday - Friday 8:00am - 4:30pm
Telework (Yes/No)
No
About
Minnesota West Community and Technical College is a student-centered, open-access community and technical college within the Minnesota State Colleges and Universities system. The college provides transfer, occupational and career programs, workforce training, educational outreach and life-long learning opportunities. The College is committed to accomplishing its mission: Dedicated to serving the varied educational needs of our diverse populations in affordable, accessible and supportive settings.
Minnesota West Community and Technical College is a comprehensive community and technical college with five southwestern Minnesota campuses: Canby, Granite Falls, Jackson, Pipestone, and Worthington and learning centers in Luverne and Marshall Minnesota. Students have the opportunity to earn an Associate Degree, Diploma, or Certificate in more than 60 disciplines.
Benefits Information:
At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) (https://mn.gov/mmb/segip/) website.
To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the @type of position, employee classification, and collective bargaining agreements.
Desired Start Date:
11-02-2026
Position End Date:
Open Date:
09-09-2026
Close Date:
10-03-2026
Posting Contact Name:
Tricia Bueltel
Posting Contact Email:
tricia.bueltel@mnwest.edu
Information for new and prospective employees
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Diverse Workforce Information:
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