Working Title: Eligibility Appeals Supervisor
Job Class: Human Services Supervisor 2
Agency: Human Services Dept
Job ID : 96893
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 09/09/2026
Closing Date : 09/18/2026
Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA
Division/Unit : Health Care Administration / Integrity and Accountability
Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $34.71 - $50.25 / hourly; $72,474 - $104,922 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
**This posting may be used to fill multiple openings
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.**
The Eligibility Appeals Supervisor will provide strategic leadership and operational oversight within the Eligibility Appeals Unit (EAU), a high-volume, high-impact unit responsible for representing the Department of Human Services (DHS) in state fair hearing appeals related to Medical Assistance (MA) and MinnesotaCare eligibility.
This position leads a multidisciplinary team responsible for all aspects of eligibility appeals, including intake, case review, agency responses, quality assurance, process improvement, stakeholder collaboration, and implementation of hearing decisions. The supervisor ensures appeal responses and operations are timely, accurate, equitable, legally sound, and responsive to the changing health care eligibility environment.
The incumbent will provide ongoing direction and oversight to ensure the team's appeal response strategies remain effective, consistent, and responsive as policies, procedures, appeal trends, and agency needs evolve.
This position provides strategic direction by:
Overseeing team preparations for federal and state eligibility policy changes that affect appeal response.
Adjusting staffing and workflows to meet changing appeal volumes and business needs.
Developing and maintaining efficient work processes, procedures, training, and quality assurance.
Collaborating with internal and external partners to support effective appeals operations.
Leading continuous improvement initiatives to increase timeliness, accuracy, and operational effectiveness.
Supporting technology and system improvements related to eligibility and appeals operations.
All DHS Leaders are expected to demonstrate and develop the five (5) competency themes:
Leading Self
Leading Others
Leading the Organization
Leading Outside the Organization
Getting Work Done
Minimum Qualifications
Demonstrated leadership experience
Leadership experience can include:
Experience as a supervisor, lead worker, team lead, project lead;
Completion of a State of Minnesota leadership program (e.g. ELI, L4);
A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
1+ year of experience identifying issues, goals and strategic actions
100+ hours per year time commitment
AND
Three (3) years of professional work experience with health care programs demonstrating the following:
Experience in managing team members and engaging in performance management-based conversations.
Advanced knowledge of Medical Assistance, MinnesotaCare, or other public health care eligibility programs, including applicable eligibility policies and procedures.
Experience analyzing issues and making sound decisions based on policy, data, and available information.
Bachelor's degree in health care administration, human services or related field may substitute for 1 year of professional experience OR Master's degree in health care administration, human services or related field may substitute for 2 years of professional experience.
Preferred Qualifications
Experience supervising or leading staff in a high-volume human services, health care eligibility, appeals, or similar operational environment.
Experience communicating complex information clearly and effectively, both verbally and in writing.
Current experience with Medical Assistance and MinnesotaCare eligibility policy, including use of the Minnesota Eligibility Technology System (METS).
Broad knowledge of state fair hearing statutes, administrative hearing processes, and administrative law principles.
Experience with managing conflict effectively.
Ability to operate within ambiguous situations.
Ability to identify internal and external pressures/roadblocks that impact or may impact the work of the agency and navigate them effectively.
Experience identifying project challenges and modifying or adjusting course to meet objectives.
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
