Customer Service Representative

SNAP-ON INC • Kenosha, WI • 47min ago

JOB REQUIREMENTS: Overview Customer service representatives interface directly with customers, assisting them with product information, selection and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service, the position includes broad responsibility for basic account procedures and supporting various telephone campaigns. Responsibilities Receive incoming phone calls, faxes and internet orders from customers and enter into order entry system. Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc. Maintain an excellent understanding of the various program product offerings and suppliers. \ \ Present customer with new program offerings, websites and promotions offered by SBS. Issue purchase orders to meet all customer orders as needed. Interact with authorized suppliers when technical data or answers are needed for customer. Support outgoing telemarketing campaigns as needed. Drive cross-training to support all programs effectively. Communicate clearly with customers while remaining sensitive to the ongoing conversations in the call center. \ Qualifications Job Qualifications \ Must possess excellent communication skills Have the ability to consistently maintain a professional and positive attitude when dealing with customers Multi-task with accuracy and promptness in a busy call center environment Computer skills: basic knowledge of Microsoft Office \ Call center customer service experience \ Product knowledge or aptitude for technical automotive applications of tools and equipment Ability to interface cooperatively with the customer service team and all related departments. Associate degree, equivalent or two years related experience Position Competencies Proficient data entry \ Good communication skills \ Microsoft Office - basic understanding Understanding of basic accounting procedures Essential Functions Duties and responsibilities noted with an asterisks() are considered to be essential functions of the position. This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service solutions for professional users. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as customers in industry, government, agriculture, aviation and natural resources. Products and services are sold through the company\'s franchisee, company-direct, distributor and Internet channels. Founded in 1920, Snap-on is a \$2.8 billion, S&P 500 Company headquartered in Kenosha, Wisconsin. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to David Perry II, HR, Safety & Facilities Mgr., Phone: 262-656-4774 email: david.a.perry@snapon.com ** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYzNTAxLjg3NzBAc25hcG9uY29tcC5hcGxpdHJhay5jb20

Similar Jobs

Product Sales Manager Remote

API HEAT TRANSFER INC • Franklin, WI • 38min ago

Management & Administrative

JOB REQUIREMENTS: API Heat Transfer / General Thermodynamics is seeking a highly motivated, growth-driven Sales Manager to accelerate our expansion across defined B2B markets. This critical role will cultivate and care f...

38min ago

Go to Apply

Product Sales Manager Remote

API HEAT TRANSFER INC • Franklin, WI • 39min ago

Management & Administrative

39min ago

Go to Apply

Customer Service Associate

Walgreens • Salem, WI • 43min ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

43min ago

Go to Apply

Branch Operations Manager

TruGreen • Lake Forest, IL • 4h ago

Management & Administrative

102278 28557 N Ballard, Lake Forest, Illinois 60045 TruGreen accepts applications on an ongoing basis. Job Description A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer...

4h ago

Go to Apply

Operations Manager

Amazon • Oak Creek, WI • 1d ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

1d ago

Go to Apply

Branch Manager: HVACR WHOLESALER

JOHNSTONE SUPPLY • Oak Creek, WI • 3d ago

Management & Administrative

JOB REQUIREMENTS: Management Skills (Business and People) Holds employees accountable for store and self-set goals. Performs formal periodic staff reviews. Provides routine informal feedback to manage employee performanc...

3d ago

Go to Apply

Product Sales Manager - Remote

API Heat Transfer • Franklin, WI • 3d ago

Management & Administrative

API Heat Transfer / General Thermodynamics is seeking a highly motivated, growth-driven Sales Manager to accelerate our expansion across defined B2B markets. This critical role will cultivate and care for new and existin...

3d ago

Go to Apply

Customer Service Manager

Daniels Sharpsmart Inc • Sturtevant, WI • 3d ago

Management & Administrative

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Customer Service Manager Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: Join...

3d ago

Go to Apply

Critical Environment Operations Manager (DC Engineering)

Microsoft Corporation • Mount Pleasant, WI • 3d ago

Management & Administrative

Overview Microsoft's Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Operations Manager , you will perform a key role in delivering the core infrastructure a...

3d ago

Go to Apply

Critical Environment Operations Manager (DC Engineering)

Microsoft Corporation • Mount Pleasant, WI • 3d ago

Management & Administrative

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)