Summary This position will serve as the Lead, Program Support Assistant (PSA) for VA Community Care, within Integrated Access Services (IAS). The incumbent must be proficient in all of the policies and procedures of care in the community as he/she will be involved in an extremely complex blend of computing technology, medical information, communication skills, and leadership qualities in a rapidly changing environment. Responsibilities The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division. Major Duties: Works with the Supervisory Program Analyst in the assignment of functions to team members in order to meet routine and unusual deadlines and priorities. Serves as the work leader, ensuring the work assignments of employees in the unit are carried out. Assists with the distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization. In case of shortage of personnel due to scheduled or unscheduled leave, the incumbent will be responsible for filling in to ensure smooth workflow to include, but not limited to the following: entering authorizations, processing request, requesting medical records, scheduling Community Care appointments, preparing correspondence, etc. Maintains a current knowledge and answers questions of other employees' procedures, policies and directives. Trains or arranges for the training of team members in the accomplishment of tasks or projects. Gives on-the-job training to new employees in accordance with established procedures and practices. Obtains assistance and/or needed information from the Supervisory Program Analyst on problems that may arise or backlogs that cannot be disposed of promptly. Acts as a liaison with various clinical and administrative staff and services throughout the Medical Center to ensure the effective and efficient operation of Community Care. This involves evaluating problem areas and coordinating with the appropriate staff/services to resolve these problems, if possible. All unresolved problems will be reported to the Supervisory Program Analyst. The incumbent performs audits; tracks, captures, and reports data; and prepares report to assist management with making decision and evaluating work and productivity. Establishes and maintains a monitoring mechanism on statistics to ensure accurate and timely data capture and analyzes and displays data in graphic/written format, whichever is appropriate, to present the information in a meaningful manner to medical center leadership using various computer software. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Lead Program Support Assistant/PD918900 Physical Demands: The work is primarily sedentary. However, there may be some walking, standing, bending, carrying, and lifting light items such as papers, books, and files. No special physical demands are required. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: A thorough and comprehensive knowledge of pertinent laws, regulations, polices, guidelines and procedures that are required. A broad knowledge and experience in the field of patient administration (both inpatient and outpatient), including medical records and related fields of medical administration. Must be able to maintain cooperative, effective relationships with a wide variety of individuals. Must have a thorough working knowledge of computer systems necessary to manage, control, secure, coordinate and implement computer activities. Knowledge of standards and business. English usage and proper formatting of formal correspondence in response to inquiries, reports, audits, etc. Must have managerial skills with a high degree of aptitude in oral presentation, written communications as well as a sound mathematical base to perform assignments. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.
