Mid-Atlantic Operations Manager

Mobile Communications America • Fairfax, VA • 36min ago

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Regional Operations Manager to support our fast-growing Voice (MSS) division within the Mid-Atlantic region .

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support.

Lead, coach, and develop team members to drive performance, operational excellence, and professional growth.

Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region.

Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance.

Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows.

Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives.

Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives.

Perform additional responsibilities and special projects as needed.

WHAT YOU WILL BRING TO THE TEAM:

5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment.

Direct experience overseeing and leading a team in customer operational job functions like service dispatching, inventory management, shipping and receiving, purchasing, and order management.

Demonstrated success in driving change management, process improvement, and team development.

Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies.

Experience in telecommunications, wireless communications, or related industries strongly preferred.

Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus.

Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization.

Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence.

Bachelor's degree preferred; equivalent experience considered.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions), and working conditions are typical of a construction environment.

TRAVEL REQUIREMENTS:

This is a remote position , but the individual must be willing to travel as needed to support the company, customers, and direct reports. A company vehicle will be provided to support business-related travel.

An individual who resides in Pennsylvania, Maryland, Virginia, or West Virginia is preferred.

DIRECT REPORTS:

Yes, will have direct reports.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."

LI-Remote #LI-KR1

Similar Jobs

Plant Operations Manager

Amentum • Mclean, VA • 29min ago

Management & Administrative

Purpose and Scope: The Plant Operations Manager is responsible for the physical operation of company or customer facilities, plants, and/ or properties. Work is to be performed with the utmost concern for safety and in c...

29min ago

Go to Apply

Deputy Operations Manager

Leidos • Alexandria, VA • 1h ago

Management & Administrative

Description Looking for an opportunity to make an impact? At Leidos , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our tea...

1h ago

Go to Apply

Indiana Bridge Section Manager

Parsons Corporation • Centreville, VA • 1h ago

Management & Administrative

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of v...

1h ago

Go to Apply

Human Resources (Military)

U.S. Army Corps of Engineers • Washington, DC • 1h ago

Management & Administrative

Summary About the Position: This position is located at Headquarters, U.S. Army Corps of Engineers, Directorate of Human Resources, Military Personnel Division, Washington, DC. The incumbent serves as a senior military H...

1h ago

Go to Apply

Senior Administrative Assistant (Administrative Support Assistant III)- Card

Capital One • Mclean, VA • 1h ago

Management & Administrative

Senior Administrative Assistant (Administrative Support Assistant III)- Card Capital One is seeking an exceptionally bright, self-motivated, and experienced Administrative Support Assistant III. This pivotal role support...

1h ago

Go to Apply

Administrative Assistant

Kelly Services • Olney, MD • 2h ago

Management & Administrative

Administrative Assistant For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking an Administrative Assistant to work at a premier school in Olney, MD. Soun...

2h ago

Go to Apply

Administrative Assistant-Rover

Cherokee Federal • Washington, DC • 2h ago

Management & Administrative

JOB DESCRIPTION Administrative Assistant-Rover Perform professional administrative duties in support of the Office of the Executive Director and other senior WHA bureau officials by performing senior level administrative...

2h ago

Go to Apply

Acceleration Lead, AWS Growth Initiatives, Customer Engagement

Amazon • Arlington, VA • 3h ago

Management & Administrative

Description Application deadline: Sep 13, 2026 In this role, you will architect and lead strategic, high-complexity deal pursuits that accelerate customer adoption of AWS cloud through partner-led and ProServe-led motion...

3h ago

Go to Apply

Acceleration Lead, AWS Growth Initiatives, Customer Engagement

Amazon • Herndon, VA • 3h ago

Management & Administrative

3h ago

Go to Apply

Postal Inspector (Program Manager)

U.S. Postal Service • Washington, DC • 4h ago

Management & Administrative

Summary Come join the U.S. Postal Service! The Postal Inspector Program Manager position oversees and coordinates the planning, development, implementation and monitoring of national programs, which support the investiga...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)