On-Site Senior CSR

Motion Industries • Williamsport, PA • 55min ago

SUMMARY

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

JOB DUTIES

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Orders items to ensure appropriate inventory levels are maintained for Consignment customers.

Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.

Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters.

Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders.

Acts as mentor/lead to lower level employees.

May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.

May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.

Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.

May assist customer by troubleshooting via telephone or email and identifying correct part.

Attends training sessions regularly to continue professional growth and development.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required.

Customer service and communication skills required. Ability to multi-task and time management skills required.

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.

Good driving record required.

Similar Jobs

Assembler

Aerotek • Williamsport, PA • 1w ago

Manufacturing & Warehouse

Assembler Location: Williamsport, PA Available Shifts 1st Shift 7:00 AM - 3:00 PM Overtime may begin as early as 5:00 AM Pay: $16.50/hour 2nd Shift 3:00 PM - 11:00 PM Overtime may extend until 1:00 AM Pay: $18.15/hour Re...

1w ago

Go to Apply

Residential Electrician

Precise Electrical & Facilities Services, LLC • Lock Haven, PA • 1w ago

Manufacturing & Warehouse

Position available for a Residential Electrician. Position requires a minimum of one year experience and a valid PA driver's license. A thorough understanding of residential wiring of new construction, remodeling, and se...

1w ago

Go to Apply

Forklift Warehouse Material Handler

Ryder System • Milton, PA • 2w ago

Manufacturing & Warehouse

Position Description Ryder is hiring for a Permanent Full-Time Warehouse Forklift Operator in Milton, Pennsylvania Warehouse Forklift Operator / Driver Positions Pay Weekly Schedules after training period: 1st Shift - Mo...

2w ago

Go to Apply

Warehouse Associate - Second Shift

SA Piper Logistics • Lock Haven, PA • 2w ago

Manufacturing & Warehouse

Warehouse positions available with SA Piper Logistics. The Warehouse Associate will perform warehouse tasks related to inventory, picking, packing, and shipping. Warehouse Associate will: Pick, pack, and ship orders for...

2w ago

Go to Apply

Warehouse Worker

Aerotek • Mc Elhattan, PA • 2w ago

Manufacturing & Warehouse

Job Title: General Production Worker $19.50/hr Location: McElhattan,PA Shifts Available: 3rd Shift: 7:00 PM - 7:00 AM Rotating schedule (2 days on, 2 days off, 3 days on and every other weekend) Pay Rate: 3rd Shift: $19....

2w ago

Go to Apply

Warehouse Associate I

GAF • New Columbia, PA • 2w ago

Manufacturing & Warehouse

New Columbia, PA Full time 26147 At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our...

2w ago

Go to Apply

CNC Machinist

Aerotek • Turbotville, PA • 3w ago

Manufacturing & Warehouse

CNC Machinist / CNC Programmer Location: Turbotville, PA Available Shifts: 1st, 2nd, and 3rd Shift Pay: $22.00 - $26.00 per hour (based on experience) Join a Growing Manufacturing Team We are seeking a skilled CNC Machin...

3w ago

Go to Apply

Warehouse Worker

ARAMARK • Williamsport, PA • 3w ago

Manufacturing & Warehouse

Job Description The Warehouse Worker?s main responsibilities include receiving and processing incoming products, preparing orders for transport, and performing inventory and quality control duties. This person ensures th...

3w ago

Go to Apply

parts warehouse worker

Cleveland Brothers • Turbotville, PA • 4w ago

Manufacturing & Warehouse

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Warehouse Worker. Cleveland Brothers Equipment Co., Inc., your local Cater...

4w ago

Go to Apply

Industrial Electrician

Chance Aluminum Corporation • Williamsport, PA • 50min ago

Legal & Paralegal

THIS IS AN ON-SITE POSITION LOCATED IN WILLIAMSPORT, PENNSYLVANIA INDUSTRIAL ELECTRICIAN POSITION SUMMARY: Chance Aluminum, based in Williamsport, PA, focuses on aluminum production as the domestic supplier for AA Metals...

50min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)