Req ID: RQ227403
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills:
Help Desk Support,Monitoring Tools,Technical Support
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
Job Summary: As an IT Monitoring Specialist at GDIT, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.
Key Responsibilities:
Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.
Successful candidates are expected to have related experience and knowledge/understanding of:
Proven experience in IT monitoring, incident response, and troubleshooting.
Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.
The following knowledge/skill set is not required but is a plus:
Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Certification:
CompTIA Security+ required.
Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.
Benefits:
Competitive salary and benefits package.
Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
Continuous learning and professional development opportunities.
Collaborative and inclusive work culture.
Contribution to critical business operations and the chance to make a significant impact
GDIT is Your Place
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Own Your Opportunity
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
GDITcareers #OpportunityOwned
WeAreGDIT #transitioningmilitary
clearedjobs #veterans #Autobots
The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
