Director of Operations Market

CONCENTRA URGENT CARE • Brookfield, WI • 1h ago

JOB REQUIREMENTS: Director of Operations- WI Market Location
US-WI-Brookfield Job ID 351556 Pos. Category Medical Center - Leadership
Pos. Type Full Time Recruiter : Full Name: First Last Kayla Quick
Overview Are you ready to take your career to new heights? At Concentra,
you will be a vital member of our patient care team and play a crucial
role in providing exceptional care to our patients. Our mission is to
improve the health of America\'s workforce, one patient at a time. Join
us at Concentra and see how your clinical competency and compassion can
make a meaningful difference in the lives of the patients you serve. The
Director of Operations (DO) builds teams focused on service delivery,
driving key business metrics, clinician support and growing core
business. The DO is responsible for implementation of strategy and
maintaining internal and external relationships across the markets
ensuring superb patient care, satisfaction, and employer experience. The
DO is also accountable for operational management of all sites (centers
and on-sites) within area of responsibility as well as 100% G&A with 80%
of the time spent at sites. Responsibilities Ensures execution on core
business model across markets and service lines. Monitors key metrics to
achieve patient consistency: % MS Referred, Visits per Case, % Therapy
SDE, % Seen, PI\'s, LOS, NPER, TAT, and NPS. Ensures staffing
optimization and holds staff accountable to impact workflow and patient
experience for all disciplines and sites. Assists Center Operations
Directors and Associate Director Operations in assessing center
processes and workflows to continuously improve the patient experience.
Ensures clinician ability to focus on patient care and outcomes.
Accountable for supporting and driving the following (with clinician
leader approval): clinician recruiting, clinician W2W (90-day schedule),
all credentialing, FTE spreadsheet, salary analysis, and contract labor.
Meet NPER/NPS targets. Works collaboratively with clinical and therapy
to ensure appropriate support and workflows to foster caring environment
for treatment. Maintains and leverages relationships (to include
stewardship and client meetings) with employers, payers, referral
sources, networks, local communities, etc. to drive market growth.
Resolves/addresses (if resolution not available) all customer and center
issues within 48-72 hours. Mentors and coaches operations leaders
regarding business metrics, patient/client... For full info follow
application link. EOE, including disability/veterans We consider
applicants for all positions without regard to race, color, religion,
creed, gender, national origin, age, sexual orientation, gender
identity, disability or medical or veteran status in accordance with
federal law. In addition, Concentra Inc. complies with applicable state
and local laws prohibiting discrimination in employment in every
jurisdiction in which it maintains facilities. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/5753B26404E54FE2

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