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Regional Operations Manager

Jetro Holdings, Inc • Everett, MA • 1h ago

Company: Jetro / Restaurant Depot

Location: 82 Boston Street, Everett, MA 02149

Job Type: Full-time

Sector: Operations

Compensation: $110000.00 - $130000.00 a year

JOB DETAILS

REGIONAL OPERATIONS MANAGER

POSITION SUMMARY -Lead an assigned regional territory in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff - at all levels.

Key Areas of Responsibilities

RM position is responsible for 7 areas of concentration.

Customer Engagement

Customer engagement is a focal point aimed at the highest quality experience possible. Brand Loyalty is Imperative to our success.

Set and measure all employees and stores to a high customer service goal.

Merchandise Presentation

Merchandise presentation must create a "WOW" factor when walking into a store.

Brand offerings must be creative and create a great first impression.

Ensures all stores are maintaining visual standards and are always "closing to open."

Manage Story Inventory

Ensure all employees are properly trained on all basic inventory management/movement/receiving processes.

Ensure all stores are maintaining (Door to Floor in 4 procedures) receiving process.

Recruitment/Hiring and Training/Retention

Ensure overall head count goals are being met across all levels of the store.

Ensure stores are maintaining their labor scheduling budget/models.

Create and/or maintain a development plan for employee growth.

Develop employees at all levels to ensure the store's bench strength.

Operations

Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store.

Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.

Responsible for ensuring accurate P&L

Drive Sales, Profitability and Gross Margin Growth

Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.

Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.

Communications

Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication.

Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis.

Attributes / Requirements

Experience working in visualization and marketing.

Experience managing multiple employees at all levels.

Minimum of 7 years of progressive responsibility in retail store operations, with successful multiunit specialty store responsibility.

A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history.

Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.

Revenue and profit making orientation.

Proven background and experience associated with associate relations, asset protection, and legal compliance.

State of Massachusetts • Lawrence, MA • 6h ago

Management & Administrative

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW: https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=204511 About Northern Essex Community College: North...

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State of Massachusetts • Brockton, MA • 6h ago

Management & Administrative

The Department of Mental Health's Brockton Multi Service Center (BMSC) is seeking an experienced Director of Risk Management. The Director of Risk management would be responsible for collaborating with the BMSC Director...

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