Front Desk Reception

Robert Half • Commerce, CA • 3h ago

Description We are looking for a confident Front Desk Reception team member to support overnight guest services at a hospitality property in Commerce, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced, guest-facing environment and can create a welcoming experience during night and overnight hours. The role blends reception, reservations, guest check-in and check-out, and lobby coordination while maintaining excellent service in a 24-hour casino setting.

Responsibilities:

Welcome guests during overnight shifts, provide attentive front desk support, and deliver a high standard of hospitality throughout each interaction.

Process arrivals and departures accurately, ensuring room assignments, guest information, and billing details are handled efficiently.

Manage reservation activity across high-volume phone lines and in-person requests, creating and updating bookings as needed.

Complete nightly audit-related front office tasks and maintain accurate records for transactions, occupancy, and guest accounts.

Handle cash payments and other financial transactions with care, balancing drawers and following established control procedures.

Coordinate lobby flow and assist with guest needs such as directions, general support, and luggage assistance when appropriate.

Use hotel and reservation platforms, including Opera Cloud and related guest service systems, to maintain smooth front desk operations.

Communicate clearly with guests, coworkers, and adjacent service teams to support safe, seamless service in a 24-hour property.

Maintain a calm, positive presence while assisting a wide range of guests, including those requiring extra tact and excellent judgment in high-pressure situations. Requirements - Previous experience in front desk, reception, concierge, or guest services within hospitality or a similar customer-facing setting.

Confidence interacting with guests in person and by phone, with the ability to project professionalism and speak clearly.

Ability to manage multiple priorities at once, including reservation calls, walk-up guest requests, and administrative front desk duties.

Experience handling cash and completing accurate payment transactions in a service environment.

Comfort working night shift or graveyard schedules, including weekends and overtime when needed.

Strong customer service skills, emotional intelligence, and the ability to remain composed under pressure.

Familiarity with multi-line phone systems and high-volume inbound call handling.

Experience in casino, resort, or high-energy hospitality environments is strongly preferred. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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