Account Manager I, Comcast Business

Comcast • Dallas, TX • 6h ago

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Account Manager 1, Comcast Business Global, is responsible for developing and executing sales strategies that drive growth of Comcast Business solutions through direct sales efforts, cross-functional partnerships, and indirect channel relationships. This role manages the full customer lifecycle, including onboarding, account support, renewals, retention, and risk mitigation for at-risk accounts. The Account Manager serves as a trusted advisor to customers, helping to maximize value from Comcast Business solutions while driving revenue growth and minimizing churn. This is an individual contributor role focused on delivering exceptional customer outcomes and business results.

Job Description

Responsibilities:

*Travel is required for this role; candidates must possess and maintain a valid driver's license.

Manage a portfolio of 75-100 customer accounts, driving incremental monthly revenue growth and achieving or exceeding sales targets across customers with $5K-$25K annual spend potential.

Develop, recruit, educate, and support channel partners to effectively position and sell the full suite of Comcast Business solutions.

Collaborate cross-functionally to ensure a seamless customer experience, including site surveys, order acceptance, installation, construction coordination, and post-sale support.

Serve as the primary point of contact for channel partners, resolving sales-related issues and strengthening partner relationships.

Maintain accurate sales pipeline management and provide detailed forecasting through Salesforce.com.

Oversee the customer lifecycle from onboarding through renewal, conducting regular account reviews to identify growth opportunities, maximize customer value, and minimize churn.

Analyze customer needs and business objectives to recommend solutions that support long-term customer success and revenue growth.

Exercise sound judgment and independent decision-making in matters of significance.

Maintain regular, consistent, and punctual attendance, with flexibility to work evenings, weekends, or variable schedules as business needs require.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Relationships; Relationship Building; Sales; Critical Thinking Problem Solving

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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