Operations Manager

Amazon • Fort Wayne, IN • 4h ago

Description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

3+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 2+ salaried employees and 70+ indirect employees

Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Demonstrated problem solving skills and analytical skills

Excellent customer service skills, communication skills and interpersonal skills

Track record of meeting or exceeding department performance goals

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, IN, Fort Wayne - 91,000.00 - 136,500.00 USD annually

1d ago

Go to Apply

Associate Manager, Integration and Test Engineering

L3Harris • Fort Wayne, IN • 2d ago

Management & Administrative

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growt...

2d ago

Go to Apply

BMV Customer Service Reprsentative

State of Indiana • Fort Wayne, IN • 2d ago

Management & Administrative

BMV Customer Service Reprsentative Date Posted: Sep 1, 2026 Requisition ID: 483224 Location: Fort Wayne, IN, US, 46809 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest em...

2d ago

Go to Apply

(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Bluffton, IN • 2d ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

2d ago

Go to Apply

Manager, Supply Chain

Community Health Systems • Fort Wayne, IN • 3d ago

Management & Administrative

Job Summary The Manager, Supply Chain oversees the daily operations and performance of the facility's supply chain functions, including purchasing, inventory management, receiving, distribution, and logistics. This role...

3d ago

Go to Apply

BMV Customer Service Representative

State of Indiana • Columbia City, IN • 3d ago

Management & Administrative

BMV Customer Service Representative Date Posted: Aug 31, 2026 Requisition ID: 483136 Location: Columbia City, IN, US, 46725 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the large...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)