ACD Devens MA
Full time
REQ_95897
Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Description
Purpose
Our Customer Success Representative or Ecommerce Partners (ECPs) are responsible for increasing the frequency with which customers look to Amcor to source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor. They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second.
ECP performance is measured in terms of number of calls and time on phone. Call content is delivered smartly through our proprietary WRAAP and CRAFT methodologies.
ECP success is measured in terms of customer behavior including buyer activity and, ultimately, volume growth.
The foundation of ECP outreach is a set of "cornerstone" calls for the Amcor business. These calls fit within the @context of broader integrated marketing and communication efforts. ECPs create influence within accounts by uncovering levels of power and then playing their part in coordinated and concentrated outreach. Customer behavior data and observations inform their efforts.
Responsibilities
Build relationships that drive buying behavior within long tail accounts and contacts
Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily
Deliver to high standards of call content and technique
Develop product line subject matter expertise
Escalate sales and service opportunities as they arise
Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews
Qualifications
Strong written & verbal communication skills
Confident personality
High emotional intelligence
Responds with agility as needed
Desire to inform, coach and teach
Strong problem-solving skills
A basic level of computer competency
Education
High School Diploma, bachelor's degree preferred
You may be a great fit for this role if you're a strong communicator who enjoys connecting with people and creating positive experiences. Experience in customer-focused or service-oriented roles can provide a great foundation, including:
Server / Waitstaff
Retail Associate
Hairstylist or Barber
Receptionist
Hospitality Team Member
Front Desk Associate
Call Center Representative
Event Staff
Barista
AND MORE
If you're naturally outgoing, personable, and enjoy building relationships, we'd love to hear from you, even if your experience comes from a different background.
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor's quality, service, and innovation
Our investors benefit from Amcor's consistent growth and superior returns
The environment is better off because of Amcor's leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC?
www.amcor.com ?|? LinkedIn ?|? YouTube
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