Job Title: Business Development Center (BDC) Sales Manager

Location: Lovering Volvo Cars Nashua

Employment Type: Full-Time

Compensation: $75,000-$125,000

Lovering Auto Group is seeking an experienced, driven Sales BDC Manager to lead our Business Development Center and help drive showroom traffic and sales growth through effective lead management and customer engagement. If you love coaching people, improving processes, and handling leads and engaging directly with customers, this is your opportunity to grow with a respected, family-owned dealership known for its customer-first culture and strong reputation.

Why Join Lovering Volvo Cars?

Family-owned & operated for over 25 years

A positive, team-oriented culture where your voice matters

High-quality leads and strong local brand presence

Supportive leadership and autonomy to build a best-in-class BDC

Competitive compensation with growth opportunities

What You'll Do

Lead, coach, and develop a team of BDC representatives

Work leads personally-responding to internet inquiries, conducting outbound follow-up, setting appointments, and supporting the sales pipeline

Oversee lead management processes to ensure fast, consistent follow-up

Utilize CRM for reporting, workflow optimization, and accountability

Partner with Sales Managers to improve appointment-to-show and appointment-to-sold performance

Create scripts, templates, workflows, and customer engagement strategies

Develop daily, weekly and monthly reporting to monitor and improve key performance indicators, including response time, contact rate, appointment set/show/sold ratios.

Collaborate with marketing for message consistency and improved lead conversion

Who You Are

Proven success in a sales BDC, internet sales, or BDC leadership role

Comfortable both managing people and personally working leads

Strong communicator with excellent phone, email, and text engagement skills

Organized, data-driven, and process-focused

CRM experienced-eLeads preferred

Motivated by growth, results, and helping a team thrive

What We Offer

Competitive base salary + performance bonuses

Full benefits package (medical, dental, vision, 401k)

3 weeks paid time off

A stable, respected dealership with low turnover and strong reputation

Ongoing Volvo training and professional development

Join a Dealer Group That Cares

At Lovering, we believe in transparency, integrity, and creating long-term career pathways for our employees. If you're a proactive leader who's equally comfortable picking up the phone and inspiring a team, we'd love to meet you.

We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Lovering Auto Group

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