Position Name:

Entry-Level Automotive Service Advisor

Location:

Concord, NH

Company:

Lovering Volvo Cars Concord

Position Description:

Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.

Compensation:

$40,000 -$50,000 annually

Job Responsibilities:

Handle telephone and web inquiries regarding service work and appointments

Provide an EXCELLENT customer service experience

Prepare and process repair orders

Advise customers on the care of their vehicles

Consult with technicians regarding required repairs

Review repair orders to ensure that the work has been completed and additional work required is noted

Explain completed work and charges to customers

Maintain high customer satisfaction standards

Maintain a professional appearance

Job Requirements:

Previous automotive experience is preferred but not required

Customer service skills - the desire to go above and beyond for your customers

Excellent communication skills - candidate needs to be a clear and confident communicator

Team oriented - our environment encourages teamwork, when each of us succeed, we all succeed

Reliable - the team around you can depend on you to be on time and to perform your job well

Positive personality - we like to have fun and we like people who want to have fun with us. The glass is always half-full!

Desire to grow within our organization

Self-starter

Detail-oriented

Proficient with using computer systems, with experience using CDK a plus

Strong work ethic

What We Will Provide for You:

Competitive pay

Paid factory training and in-house training program

3 weeks paid time off in the first year

Employee matching 401K program

Medical, vision and dental benefits (Anthem Blue Cross Blue Shield; company pays 50%)

Higher education tuition assistance

Employee purchase discounts

Focus on employee wellness

About Us:

We are different from the typical car dealership. Or at least that's what our employees and customers think. We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. We've been consistently rated Best Auto Dealer by Best of Surveys.

Lovering Auto Group

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Entry-Level Volvo Automotive Service Advisor