Customer Service Specialist

Sherwin-Williams Company • York, PA • 1h ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #3318, located at: 8 Memory Lane York, PA 17402

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistently with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal

If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least a High School diploma or GED

Have at least one (1) year of experience working in a delivery, retail, or customer service position

Have previous work experience selling paint and paint-related products

Have previous work experience operating tinting and mixing equipment

Ability to read, write, comprehend, and communicate in more than one language

Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.VEVRAA Federal Contractor requesting priority referral of protected veterans.

Similar Jobs

Recruiter II - Exempt Supply Chain

Ryder System • Harrisburg, PA • 3h ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Job Description Are you an experienced full-cycle Recruiter ready for your ne...

3h ago

Go to Apply

supply chain manager

STAFFMARK • York, PA • 3h ago

Management & Administrative

Now hiring for a Supply Chain ManagerLocation: York, PASalary: $115,000.00 - $140,000.00 per year + Annual Bonus PotentialSchedule:1st Shift Flexible At Staffmark, you're not just filling a Supply Chain Manager position...

3h ago

Go to Apply

Advanced Specialist, Customer Success

Pearson • Harrisburg, PA • 3h ago

Management & Administrative

About the Role The Customer Success/Digital Operations Manager plays a critical role in executing the digital delivery strategy for Pearson's Higher Education division. This individual will partner closely with fulfillme...

3h ago

Go to Apply

Operations Manager

CVS Health • Lancaster, PA • 4h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

4h ago

Go to Apply

Operations Program Manager 5

Oracle • Harrisburg, PA • 4h ago

Management & Administrative

Job Description We are seeking an experienced Operations Program Manager to lead operational transformation initiatives within the Repair Services organization. This role focuses on improving repair quality, vendor perfo...

4h ago

Go to Apply

Access and Reimbursement Senior Manager

Sumitomo Pharma • Harrisburg, PA • 6h ago

Management & Administrative

US-Remote Full time R01468 Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urolog...

6h ago

Go to Apply

Account Manager/Acute-Care, Baltimore/Harrisburg

Smith & Nephew, Inc. • Harrisburg, PA • 6h ago

Management & Administrative

Account Manager/ Acute-Care - Advanced Wound Management (Device Segment) Position SummaryThe Senior Account Manager is responsible for driving sales of Smith & Nephew Advanced Wound Management products within an assi...

6h ago

Go to Apply

Digital Marketing Project Manager

Eliassen Group • Harrisburg, PA • 11h ago

Management & Administrative

Digital Marketing Project Manager Anywhere Type: Consulting Category: Program/Project Management Industry: Financial Services Workplace Type: Remote Reference ID: JN -082026-108438 Date Posted: 08/30/2026 Shortcut: http:...

11h ago

Go to Apply

Franchise Sales Manager

Vontier • Harrisburg, PA • 1d ago

Management & Administrative

INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities) POSITION SUMMARY: The Franchise Sales Manager is responsible for growing franchise sales. The Franchise Sales Manager (FSM) sources, qualifies, interviews, and clo...

1d ago

Go to Apply

Supply Chain Optimization Manager

UTZ Quality Foods Inc • Hanover, PA • 1d ago

Management & Administrative

At Utz, we're on a mission to excite and delight consumers with craveworthy snacks made from the highestquality ingredients. For more than a century, our iconic family of brands - Utz, Zapp's, Boulder Canyon, On the Bord...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)